COVID-19 Resources — Telehealth

Environmental Scan of Telehealth Technical Assistance Resources: Updated January 2024 (2024). Resource Type: Publication. Description: NACHC and the Center for Connected Health Policy provide a curated list of top telehealth technical assistance resources for FQHCs interested in implementing, operating, expanding or sustaining a telehealth program. This is an update to the 2022 version. More Details...

Designing Space for Hybrid Care Models (2023). Resource Type: Publication. Description: For health centers planning a capital project, this publication, developed with support from HRSA, provides insight into designing facilities to accommodate both in-person and virtual care efficiently and strategically, considering staff and patient needs and preferences. More Details...

Assessing Patient Satisfaction with Telehealth at Community Health Centers: A Policy Brief (2023). Resource Type: Publication. Description: This brief describes findings from a national assessment of health center patients’ experiences with telehealth and the policy implications of these findings. The assessment focused on three key aspects of telehealth utilization, including 1) ease of use, 2) interaction with the clinician, and 3) overall comfort/satisfaction. More Details...

Telehealth and LGBTQIA+ Communities Toolkit (2023). Resource Type: Toolkit. Description: During the past five years, telehealth has become an essential way to provide patient care and services with underserved communities, including lesbian, gay, bisexual, transgender, queer, intersex, asexual and all sexually and gender diverse (LGBTQIA+) people. By 2021, 95% of health centers had used telehealth (audio or video) to deliver medical care and 90% of health centers had used telehealth to deliver behavioral health services. The following Telehealth and LGTBQIA+ Communities Toolkit offers a curated list of resources to help begin or expand upon your organization’s telehealth program, with a special focus on supporting LGBTQIA+ communities. More Details...

Re-engaging Patients in Dental Care (2023). Resource Type: Archived Webinar. Description: This webinar describes strategies to get patients back into dental care. Along with these strategies, participants will learn how to recognize challenges in dental practices, as well as how to engage the interdisciplinary care team through role redesign and integration to increase access to comprehensive care. More Details...

The Changing Landscape of Behavioral Health Care: What is the “new normal” going to look like? (2023). Resource Type: Archived Webinar. Description: This webinar discusses the challenges currently facing behavioral health care and at least one strategy for each. Along with these strategies, panelists will go over what integrated behavioral health care is, as well as what actions should be taken going forward to increase access to comprehensive care. More Details...

Technology Strategies to Improve Pediatric Immunization: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: The importance of effective pediatric immunization strategies cannot be overstated at this moment in public health. Given all the potential barriers to access, how can technology support primary care in improving systems for effective vaccine uptake? Participants heard from Dr. Melissa Stockwell, whose research includes translational health IT interventions to promote vaccination as well as the use of large-scale, patient-centered communication technologies, like text messaging, for surveillance of vaccine-preventable diseases and adverse events. More Details...

Clinical Decision Support and Care Plan Adjustment for Social Risks: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: When clinical teams have information on patients\' social risks (adverse social determinants of health), they can make care plan adjustments to account for those risks, e.g., by prescribing lower-cost medications. More Details...

Action to Ensure Americans Receive Critical Information on Health Care Coverage (2023). Resource Type: Publication. Description: The Federal Communications Commission in January 2023 provided guidance to federal and state governmental agencies, as well as their partners, to enable them to make Medicaid enrollment calls and send text messages without violating robocall and robotext prohibitions. More Details...

Teledentistry Readiness Assessment (2022). Resource Type: Publication. Description: This document outlines key areas for the successful implementation of teledentistry. It also includes a readiness assessment for community health centers to determine the level of readiness in their organization for teledentistry. More Details...

Best Practices for Adapting to the Remote and Hybrid Workforce in Team-Based Care (2022). Resource Type: Publication. Description: This document provides health center leadership with ideas and best practices on how to adapt policies and procedures for a remote and hybrid workforce. More Details...

Health Centers Are Addressing America's Mental Health Crisis (2022). Resource Type: Publication. Description: This fact sheet summarizes health centers’ behavioral health services. It highlights data from UDS that shows growth in patients and staff over the last decade, as well as the variety of behavioral health professionals and services offered at health centers. We discuss the growth in telehealth use to continue behavioral health services during the pandemic. Finally, policy suggestions to support behavioral health services at health centers are presented. More Details...

Teledentistry Video Example (2022). Resource Type: Other. Description: This video depicts a condensed live, synchronous teledentistry visit utilizing the six steps of an infant oral care visit. More Details...

NNOHA Teledentistry Checklist and Readiness Assessment (2022). Resource Type: Publication. Description: This document outlines key areas for the successful implementation of teledentistry. It also includes a readiness assessment for community health centers to determine the level of readiness in their organization for teledentistry. More Details...

Developing a Postdoctoral Psychology Residency Program in Your Community Health Center (2022). Resource Type: Archived Webinar. Description: Two years later, we continue to witness the pandemic’s toll on mental health – and a sustained increased demand for mental health services. Behavioral health care providers who are experienced in integrated care settings are needed now more than ever. Join this webinar to learn how your health center can establish its own postdoctoral clinical psychology residency program. This webinar will address considerations such as program structure, design, curriculum, the supervisor’s role, required resources, and the benefits of sponsoring an in-house formal postdoctoral clinical psychology residency training program. More Details...

Telehealth Perspectives (2020). Resource Type: Micro-Learning. Description: Telehealth has created new opportunities for patients and clients to connect with providers in a way they prefer, enabling access to care when and where is it needed most. This short video shows a variety of ways telehealth can continue to be a vital part of our healthcare system as we move forward. More Details...

Telehealth Etiquette Video Series (2020). Resource Type: Micro-Learning. Description: In this series of videos, we will learn the difference between a bad, good, and even better telehealth consult. While some of these demonstrations may seem humorous or “over the top”, all are based on actual patient scenarios. As you watch, notice the difference between the Good, the Bad, and the downright Ugly. More Details...

Remote Patient Monitoring (RPM) Toolkit (2022). Resource Type: Toolkit. Description: This toolkit provides six steps to help your organization implement remote patient monitoring (RPM). More Details...

How to Measure Patient Experience and Satisfaction with Telehealth (2020). Resource Type: Publication. Description: Why should you use patient experience and satisfaction surveys for telehealth visits? It’ll inform quality improvement efforts at your health center, benefitting both patients and providers in several ways. More Details...

Assessing Telehealth Maturity in Health Centers: A report out on the progress of Massachusetts health centers in advancing telehealth during a pandemic (2021). Resource Type: Archived Webinar. Description: This webinar gave participants the opportunity to learn about the successes and ongoing work to advance telehealth in Massachusetts and critical areas for continued focus and resources to enable equitable access to telehealth. More Details...

Promising Practice: Teledentistry by Finger Lakes Community Health (2021). Resource Type: Publication. Description: This publication, in Spanish, shares out Finger Lakes Community Health uses Teledentistry to increase access to care. The promising practice shares how they implemented teledentistry and lessons learned. More Details...

Telehealth and PrEP/HIV Care Outcomes (2021). Resource Type: Archived Webinar. Description: Participants of this training will learn about the current research in telehealth and PrEP/HIV care outcomes, including PrEP @ Home. Additionally, training participants will explore the topic of PrEP program implementation in a health center setting, including best practices for systems of care and improving adherence. More Details...

Food Insecurity: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The fourth webinar in the Weitzman Institute's Path Forward "The Digital Transformation in Social Determinants of Health" fall series focusing on addressing food insecurity as an important public health issue. The content expert for the webinar is Sarah Carroll; Director of the Center for Care Transformation at AVIA. The following organizations served as panelists for the webinar: Jacob Luria, Co-Founder and CEO, Algorex Health; Catherine Macpherson, Vice President Product Strategy & Development, Chief Nutrition Officer, Moms Meals; and Laura Robbins, Co-Founder and COO, Advocatia Solutions. More Details...

Tips for Telehealth Communication (2021). Resource Type: Publication. Description: This factsheet provides tiops and strategies to help improve communication during telehealth encounters with patients. More Details...

Patient Telehealth Readiness Assessment Tool (2020). Resource Type: Publication. Description: This patient telehealth readiness assessment tool is intended to assist healthcare providers to identify a patient’s willingness or need for resources and/or skills to engage in Telehealth services. The tool will help health center staff enhance the delivery of telehealth services to their patient population by providing the necessary support. More Details...

Isolation & Loneliness: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The third webinar in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" fall series focusing on addressing isolation and loneliness as an important public health issue. The content expert for the webinar is Gretchen Alkema, PhD; Vice President of Policy and Communications, The SCAN Foundation. Presenters for the webinar includes: Andrew Parker, Founder & CEO of Papa; Cindy Jordan, Founder & CEO & Christina Myren; Chief Operating Officer of Pyx Health; and Ashwin Patel, Co-Founder & CEO of InquisitHealth. More Details...

Intimate Partner Violence/Human Trafficking: Building Partnerships Between Community Health Centers And Domestic Violence Advocacy Programs (2020). Resource Type: Archived Webinar. Description: This webinar will feature the critical role of domestic violence advocacy programs in supporting patients on intimate partner violence/human trafficking (IPV/HT) and how to build meaningful collaborations including initiating Memoranda of Understanding (MOUs) and bidirectional warm referrals. More Details...

The Path Forward on Social Determinants of Health: Housing (2021). Resource Type: Archived Webinar. Description: The first of five webinars in the Weitzman Institute\'s Path Forward \"Moving from Screening to Solving for Social Needs\" series focusing on the intersection of stable housing and health outcomes with presenters Tim Shaw; Associate Director of Policy, Financial Security Program, Aspen Institute, David Rich; Executive Director of Supportive Housing Works, and Jason Shaplen; Chief Strategy and New Ventures Officer, Community Health Center, Inc. More Details...

Effects of Virtual Care Delivery on Health Center Clinician Engagement and Burnout (2021). Resource Type: Publication. Description: This paper reviews the impacts of telehealth delivery on provider engagement and provides tips for health center teams to improve engagement with increased use of virtual services in the context of the global pandemic. While this technology is not new to the health center setting, its increased use has impacted clinician engagement both positively and negatively. This paper reviews those impacts and provides tips for health center teams to improve engagement with increased use of virtual services in the context of the global pandemic. More Details...

Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: Healthcare leaders are seeking to optimize their organization\'s telehealth services for high performance and long-term sustainability. The problem is that most leaders neither know how well (or how bad) their telehealth services are performing, nor what true success can or should look like. Telehealth, when designed and implemented correctly, will engage patients to achieve positive outcomes, delight physicians, and contribute to organizational strategic objectives, including sustainable financial success. In this presentation, Christian Milaster of Ingenium Digital Health Advisors leads viewers through a series of pragmatic concepts on how to set an organization’s telehealth success targets, what and how to measure telehealth performance, the Physician Bill of Telehealth Rights, and how to leverage telehealth to achieve strategic success. This presentation is the second session of a two-part series. The first session focused on a telehealth maturity model and is available here. More Details...

The Stairway to Telehealth Sustainability: The Telehealth Maturity Model: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: Since 2020, telehealth adoption increased significantly, supporting ongoing access to care and was critical to support healthcare operations continuity which resulted in the adoption of various modes of telehealth tools. The initial focus was applying telehealth capabilities to ordinary care to increase access to care and keep patients, providers and staff safe. What healthcare organizations are now looking for is a roadmap to make telehealth more sustainable, to integrate it into clinical operations and to leverage it more strategically. In this presentation, Christian Milaster of Ingenium Digital Health Advisors shares the 7-step Telehealth Maturity Model that guides organizations toward sustainable success with telehealth. This presentation is the first session of a two-part series. HITEQ will host a second webinar session in April -- Measuring Telehealth Success: The Why, The What, The How. More Details...

Bridging Patient Access: Best Practices for Community Health Workers (2021). Resource Type: Publication. Description: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth. More Details...

Health Center Governance & Telehealth: Current and Future Considerations for Strategy and Oversight: Gobernanza y telesalud del centro de salud: Consideraciones actuales y futuras para la estrategia y la supervisión (2021). Resource Type: Publication. Description: This article outlines various strategic and oversight considerations related to telehealth for health center boards. A list of discussion questions is included at the end of the article. More Details...

Telehealth Resource Library: Curated telehealth resources for health centers (2020). Resource Type: Other. Description: HITEQ is actively compiling a telehealth resource library for health centers, which houses actionable telehealth resources in the areas of telehealth technology, patient use of telehealth, provider use of telehealth, tele-behavioral health, and operationalizing telehealth more generally. This curated set of resources aims to assist health centers in accessing those resources that directly address current telehealth needs and challenges. More Details...

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting: HITEQ Highlights Webinar (2020). Resource Type: Archived Webinar. Description: This webinar describe how health centers can implement an evidence-based, trauma-informed intervention for IPV/HT called CUES during virtual or in-person visits and review the newly included UDS data elements designed to capture IPV/HT diagnoses and services taking place within health centers. It outlines key considerations around privacy, safety, and equity for providing care through virtual platforms to patients at risk for or experiencing IPV/HT and feature spromising strategies from health centers that have explored how to utilize health IT to support quality clinical care and data collection for IPV/HT. More Details...

Telehealth for Supportive Housing Providers - CSH Three Part Telehealth Series: Guidance for Providers looking to adapt and are considering Billing for themselves (2020). Resource Type: Publication. Description: Technology can be used as a complement to face-to-face services, and also as a service on its own. Technology options can be especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with tenants. More Details...

Telehealth Basics for Supportive Housing Providers and their Health Center Partners - CSH Three Part Telehealth Series: Guidance for Providers Looking to Support Residents Getting Connected to Telehealth (2020). Resource Type: Publication. Description: The health care sector including Community Health Centers and supportive housing providers need to work in new ways to support their service participants (i.e. health center patients who are also supportive housing tenants). This brief considers the basics regarding telehealth for collaborations between health centers and the supportive housing field to consider as they adapt to provide services in a manner that protects both the client and staff. More Details...

Serving Rural Patients with Telehealth: Resources and Tips for Federally Qualified Health Centers: A HITEQ telehealth publication (2020). Resource Type: Publication. Description: With the challenges of provider shortages and lack of accessible facilities, telehealth presents an opportunity for health centers serving rural areas to expand health services, integrate primary care with subspecialty services, and improve care management. While telehealth has the potential to improve healthcare provision and access, many rural areas lack the reliable broadband connection and devices necessary for high-quality telehealth provision. More Details...

Snapshot: FQHCs and Oral Health (2020). Resource Type: Publication. Description: An overview of the role FQHCs play in oral health, with an emphasis on how dental services and access has changed over the past five years. More Details...

Telephone and Virtual Visits: Operational Considerations (2020). Resource Type: Publication. Description: Tips and scripts for health center organizations to use in conducting telehealth visits with patients. More Details...

Telehealth.HHS.gov website (2020). Resource Type: Other. Description: The Telehealth.HHS.gov website provides information about the latest federal efforts to support and promote telehealth services. It was built by the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (HHS). More Details...

Telehealth Workflows (2020). Resource Type: Other. Description: Suggested diagramed workflows for any organization managing patient caseloads via telemedicine. More Details...