How to Measure Patient Experience and Satisfaction with Telehealth
Year Developed: 2020
Resource Type: Publication.Primary Audience: Health Center Staff
Clinicians
Secondary Audience: Board of Directors
Language(s): English
Developed by: Center for Care Innovations (See other resources developed by this organization).
Resource Summary: Why should you use patient experience and satisfaction surveys for telehealth visits? It’ll inform quality improvement efforts at your health center, benefitting both patients and providers in several ways.
Resource Topic: Telehealth
Resource Subtopic: COVID-19, Telehealth Patient Engagement, Resources included in Environmental Scan.
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.