Resource Details

Bridging Patient Access

Best Practices for Community Health Workers

Year Developed: 2021

Resource Type: Publication.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians Enabling Staff Outreach Staff PCAs

Language(s): English

Developed by: MHP Salud (See other resources developed by this organization).

Resource Summary: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth.

Resource Details: This resource focuses on the CHW role in telehealth and the process of transitioning in-person CHW services to a virtual platform. MHP Salud analyzes annual UDS health center data, and HRSA COVID-19 data to address and gather important themes.

Resource Topic: Clinical Issues, Emerging Issues, Operations, Promising/Best Practices, Quality, , Special and Vulnerable Populations, Telehealth, Health Equity

Resource Subtopic: Electronic Health Records (EHRs), , Enabling Services (ES), Patient Engagement, Quality Assurance, , Partnerships, Data Collection Mechanism, Satisfaction, Impact/Outcomes, , Social Determinants of Health (SDOH), Quality Improvement, Telehealth Quality Assurance, Operational Feasibility, Implementation Feasibility.

Keywords: Access to Care, Community Engagement, Community Health Workers, Hispanic Americans/Latinos, Latinas, Outreach, Uniform Data System (UDS).