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Navigating Comprehensive Care for Refugees: Integrating Clinical Care, Cultural Sensitivity, and Community Collaboration (2024). Resource Type: Archived Webinar. Description: Presented by Kasey Harding, Director of the Center for Key Populations at Community Health Center, Inc., this webinar will explore clinical and cultural considerations depending on the country of origin, patient education, challenges in documentation, and care coordination with community organizations. This webinar will also include clinical and support staff to discuss lessons learned and best practices for operational aspects of refugee health clinics. More Details...
National Health Center Training and Technical Assistance (T/TA) Needs Assessment 2023 Listening Moments Summary Report (2024). Resource Type: Publication. Description: This short report summarizes the methodology and key findings based on over 350 individual health center staff responses More Details...
On the Horizon: UDS+ and Race, Ethnicity, and Language Collection: Roundtable Series (2024). Resource Type: Archived Webinar. Description: The Community Health Care Association of New York State and Sun River Health, a health center in New York, joined the HITEQ Center for a discussion on UDS+ and the collection of granular race, ethnicity, and language (REaL) data. Sun River Health shared their experience collecting REaL data, including how they\'ve updated and optimized systems, tracked their data, and addressed challenges. More Details...
Assessing for Diversity, Equity and Inclusion: The Inclusion Scorecard for Population Health- a Coffee Break Webinar (2023). Resource Type: Archived Webinar. Description: In this Coffee Break webinar we introduce one of our newest resources: the Inclusion Scorecard for Population Health. As more health systems adopt new reimbursement models and strive for value-based care, a significant paradigm shift in healthcare must take place. The Scorecard plays an integral role in a site's effort to achieve the Quadruple Aim: better care, better patient experience, lowered costs and improved provider experience. Healthcare is no longer solely about what happens inside a facility-health outcomes are inextricably linked to the social drivers of health, culturally effective care, patient engagement and community resiliency. More Details...
Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part Four (2023). Resource Type: In-Person Training. Description: Session 4 or 4 delves into various quality improvement techniques. Participants learned how to apply the Plan-Do-Study-Act (PDSA) cycle effectively to bring about meaningful change within their healthcare settings. Practical tools and real-world examples guided participants in identifying areas for improvement and implementing evidence-based strategies. More Details...
Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part Three (2023). Resource Type: Online Self-Paced Learning Modules. Description: Integrating behavioral health services into primary care requires effective financial planning and re-conceptualization of determining ROI. Session 3 of 4 focuses on enhanced billing practices tailored to integrated healthcare models and on determining the contribution of integrated BH to the finances of the primary care setting or the health system as a whole. More Details...
Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part Two (2023). Resource Type: In-Person Training. Description: Hosted by the National Nurse-led Care Consortium and the National Center for Health in Public Housing, this 2-part webinar series discussed promising practices in home visitation and telehealth as ways to support improved access to comprehensive primary care for communities with high levels of disability and isolation, lack of adequate transportation, and other social drivers of health that contribute to health inequities, particularly residents of public housing. More Details...
Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part Two (2023). Resource Type: Online Self-Paced Learning Modules. Description: Session two focused on enhancing understanding of integrated care models and aspects of gaining leadership support for successful implementation. Leadership endorsement is critical for the successful implementation of integrated care methods. Participants engaged in discussions centered around strategies to gain leadership buy-in. Case analyses and group exercises empowered attendees to identify key motivators for leaders and tailor their approach to effectively communicate the benefits of integrated care, thereby securing the necessary support. More Details...
Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part One (2023). Resource Type: Online Self-Paced Learning Modules. Description: The first session took place on November 7. We examined how home visitation can be integrated into the provider panel to expand access for aging and disabled patients residing in public housing. More Details...
Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part One (2023). Resource Type: In-Person Training. Description: Integrated healthcare is a unique way to detect and address the broad spectrum of psychological, biological, and social needs among primary care patients. In part one of this learning collaborative, participants explored different levels of engagement and examined this framework of collaboration and the different levels of integration; we also learned about key strategies for successfully implementing integrated health care in your healthcare setting. Participants were introduced to the framework for patient and family engagement and reviewed an organizational assessment to gauge where action can be taken. More Details...
BPHCurates: Child and Adolescent Health and Social Resources: Targeted Resources on Food Insecurity, Behavioral Health, Oral Health, Staffing Shortages, and Telehealth to Support Child and Adolescent Health (2023). Resource Type: Publication. Description: This resource packet provides health centers with resources to develop processes for improving service delivery and outcomes for children and adolescents, specifically related to telehealth, food insecurity, mental and behavioral health, oral health, and staffing shortages and retention. In addition, links to general child and adolescent health center technical resources are provided. More Details...
Organizational Self-Care Assessment Tool (2023). Resource Type: Toolkit. Description: The Organizational Self-Care Assessment Tool is designed to give you a snapshot of your organizational self-care practices, reflect on your strategies, and identify areas for future exploration. More Details...
Lessons Learned in Training School-Based Health Center Staff to Prevent and Address Adolescent Relationship Abuse (2023). Resource Type: Publication. Description: This resource is intended to support teams interested in offering structured learning opportunities designed to strengthen the capacity of SBHC staff to prevent and respond to adolescent relationship abuse and human trafficking. More Details...
Lessons Learned in Training School-Based Health Center Staff to Prevent and Address Adolescent Relationship Abuse (2023). Resource Type: Publication. Description: This resource is intended to support teams interested in offering structured learning opportunities designed to strengthen the capacity of SBHC staff to prevent and respond to adolescent relationship abuse and human trafficking. More Details...
Assessing Provider Capabilities, Attitudes, and Preferences about Telehealth: HITEQ Center Question Bank, April 2023 (2023). Resource Type: Toolkit. Description: As health centers are charting their path forward with telehealth after the public health emergency ends, it will be critical to have methods in place to comprehensively assess the current experiences, capabilities, attitudes, and preferences of providers. Telehealth program improvements should be grounded in a real understanding of these factors to ensure readiness of all providers. More Details...
Clinical Quality Measures for Eligible Professionals: 2023 Update: A crosswalk of Clinical Quality Measures for UDS and other reporting from The HITEQ Center (2023). Resource Type: Toolkit. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2023 update for Eligible Professionals (Clinicians). Fields include the crosswalk of measures with related information about CMS, NQF, and MIPS ID, and Telehealth Eligiblity, as well as inclusion in HRSA BPHC Uniform Data System (UDS) CY2023, Million Hearts, CMS Quality Payment Program (QPP) - APM Performance Pathway (APP) Measures, Medicare Shared Savings Program (MSSP)/ CMS ACO Shared Savings Program, CMS Core Set (Child Core Set Medicaid / CHIP): HEDIS Specified, CMS Core Set (Adult Core Set Medicaid): HEDIS Specified, Core Quality Measures Collaborative (ACO / Primary Care). Links are included throughout. More Details...
SDOH Screening & Referrals to Support Diabetes Control (2023). Resource Type: Archived Webinar. Description: In this three-part webinar series hosted by the National Nurse-led Care Consortium (NNCC), participants can expect to learn about the importance of SDOH screenings and whole-person wellness to improve diabetes management and outcomes. Presenters will share their knowledge of executing patient-centered SDOH screening tools and referrals to support services while managing diabetes. This series will discuss implementing best practices for patient-centered approaches to care by utilizing SDOH screening and care team optimization and coordination. Participants will learn best practices for replicating these patient-centered care plans and how to best use their staff for team-based management. More Details...
Promising Practices: Providing Behavioral Health Care in a Medical Respite Setting (Archived Webinar) (2022). Resource Type: Archived Webinar. Description: In support of programs’ efforts to meet the behavioral health needs of their consumers, the National Institute for Medical Respite Care (NIMRC) produced a new resource highlighting promising practices in behavioral health care that are currently being implemented in MRC programs across the country. The report outlines strategies and approaches that can be replicated and adapted to other programs’ unique contexts, equipping them to deliver high-quality care that is consistent with the Standards for Medical Respite Care and is responsive to the needs of PEH in their communities. This webinar will expand upon the information provided in the report and will feature expert panelists from two MRC programs who will share real-world strategies, successes, and lessons-learned. More Details...
Work as a Social Driver of Health: How La Casa Family Health Center Identifies Farmworkers (2022). Resource Type: Podcast. Description: What happens when health center care teams know more about a patient’s occupation? This data can be especially important if the patient is an essential worker, as the Health Choice Network, a health center-controlled network based in Miami, and their partners at La Casa Family Health Center in New Mexico, learned during the COVID pandemic when treating a high-risk group of dairy farmworkers. This episode of NACHC’s podcast, Health Centers on the Front Lines, takes us behind the scenes at a health center and its partner network as they change the culture around disclosure of occupation among patients. More Details...
Managed Care Data Checklist: Companion Document to Video Module: Payer Data: The Managed Care Data (2022). Resource Type: Toolkit. Description: This checklist will walk you, the health center, through a series of common considerations for contracts you may receive from payers with a specific focus on contracts that include value-based payment components. This document assists organizations in understanding the necessary data and data-related tools for managing population health within a managed care environment. More Details...
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.