Health Center 101 Resources: Patient Experience

Assessing Patient Satisfaction with Telehealth at Community Health Centers: A Policy Brief (2023). Resource Type: Publication. Description: This brief describes findings from a national assessment of health center patients’ experiences with telehealth and the policy implications of these findings. The assessment focused on three key aspects of telehealth utilization, including 1) ease of use, 2) interaction with the clinician, and 3) overall comfort/satisfaction. More Details...

HITEQ Highlights: Improve the Collection and Respectful Use of Sexual Orientation and Gender Identity (SOGI): Inclusive SOGI EHR Workflows (2023). Resource Type: Archived Webinar. Description: Collecting sensitive patient information, including data related to Sexual Orientation and Gender Identity (SOGI), is a critical part of operations for many health centers, especially FQHCs. Though required by many funding and reporting systems, for example, Ryan White HIV/AIDS Program Services, integrating how to capture these data in respectful and consistent ways may be a challenge. More Details...

Healthcare Experiences of Transgender and Gender Diverse Adults Panel (2022). Resource Type: Archived Webinar. Description: This talk is from the 2022 Advancing Excellence in Transgender Health Care Conference. More Details...

Pre-Conference – Creating an Inclusive and Welcoming Environment (2021). Resource Type: Archived Webinar. Description: In this talk from the 2021 Advancing Excellence in Transgender Health conference, Dr. Keuroghlian discusses ways to create an inclusive and welcoming environment at your health center, clinic or institution. More Details...

Chronic Stress, Housing, and Health: Patient Experiences and Strategies for Comprehensive Care (44727). Resource Type: Archived Webinar. Description: This webinar explores the intersections of chronic stress, housing, and health and featured a panel of experts offering a variety of perspectives, including (1) the patient perspective on the realities of residing in public housing and how it impacts health, (2) research on the intersections of health and housing, and (3) trauma-informed care in community and patient engagement. More Details...

Tools for Creating an Environment that Supports Integrated Care (2021). Resource Type: Toolkit. Description: This toolkit equips health centers with the guiding principles and tools needed to create an environment that facilitates integrated care. This resource, developed with support from HRSA, is meant to stimulate project team’s thinking and problem-solving skills related to place planning and build cohesion as they embark on improvement projects. (Released in 2021) More Details...

Electronic Patient Engagement (EPE) Tool Inventory: Information from Health Centers and Vendors on Ten EPE Tools, Oct. 2020 (2020). Resource Type: Publication. Description: In the spring of 2020, HITEQ and several PCA and HCCN colleagues developed a survey to gather detailed information on health center experiences with a variety of EPE tools and included questions about product functions, strengths & weaknesses, cost, integration with EHRs, ease of implementation, and quality of vendor support. The results of that survey, as well as interviews and demonstrations are captured in this EPE Tool Inventory. Ten tools are profiled in the inventory, which can be downloaded in the Documents to Download section below. More Details...

Patient Satisfaction Quick Guide: Addressing Patient Satisfaction in Health Care for the Homeless Projects (2016). Resource Type: Publication. Description: This quick guide examines how HCH grantees can gather and utilize patient satisfaction data to improve patient experiences. Patient satisfaction is a key measure of quality health care, and regular assessment is required for all Health Center Program Grantees. “Addressing Patient Satisfaction in Health Care for the Homeless Projects” provides a succinct review of the strategies necessary to plan for, collect, and respond to such information. These practice recommendations emerged from a 2015 focus group of expert HCH administrators and client advocates, HRSA guidance, and scientific literature. More Details...