Resource Details

HITEQ Highlights: Improve the Collection and Respectful Use of Sexual Orientation and Gender Identity (SOGI)

Inclusive SOGI EHR Workflows

Year Developed: 2023

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff Clinicians PCAs
Secondary Audience: Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Enabling Staff Outreach Staff

Language(s): English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: Collecting sensitive patient information, including data related to Sexual Orientation and Gender Identity (SOGI), is a critical part of operations for many health centers, especially FQHCs. Though required by many funding and reporting systems, for example, Ryan White HIV/AIDS Program Services, integrating how to capture these data in respectful and consistent ways may be a challenge.

Resource Details: Collecting sensitive patient information, including data related to Sexual Orientation and Gender Identity (SOGI), is a critical part of operations for many health centers, especially FQHCs. Though required by many funding and reporting systems, for example, Ryan White HIV/AIDS Program Services, integrating how to capture these data in respectful and consistent ways may be a challenge. Based on experience from an FQHC in Washington, DC with special expertise in LGBTQ+ and HIV Care, the process of training staff and implementing SOGI data-related workflows will be described, including subsequent measurement and Quality Improvement initiatives. Details include examples of registration forms, staff training materials, EMR workflows, and patient-facing resources. The importance of creating affirming spaces to help support effective medical care was also discussed.

Resource Topic: Promising Practice, , Health Equity

Resource Subtopic: , Satisfaction, , , , , Social Determinants of Health (SDOH).

Keywords: Access to Care, Adolescents and Youth, Care Coordination, Data Collection, Management, and Analytics, Discrimination, Health Information Exchange (HIE), Implementation Tools, LGBTQIA+, Meaningful Use, Mental Health, Non-Clinical Services, Patient Demographics, Patient Satisfaction, Performance Improvement.