Resource Details

Culturally Competent Care

Learning Collaborative

Year Developed: 2020

Resource Type: Other.

Primary Audience: C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc) Clinicians Enabling Staff Outreach Staff PCAs
Secondary Audience: Administrative Staff Board of Directors

Language(s): English, English and Spanish, Spanish, English, English and Spanish, Spanish, English

Developed by: National Center for Health in Public Housing (See other resources developed by this organization).

Resource Summary: This is a learning collaborative series of 4 sessions where Health Center staff learned about standards for providing culturally and linguistically appropriate services (CLAS) to their patients. Slides and recordings for all sessions are available here as well as resources to facilitate the implementation of CLAS in health center settings.

Resource Details: Increasingly diverse racial, ethnic, and socio-cultural backgrounds of patients, colleagues, and staff challenge physicians as they strive to deliver care to their patients. Cultural and language difference may engender misunderstanding, a lack of compliance, or other factors that negatively influence clinical situations and the health outcomes of our nation’s diverse populations. As a result, the Office of Minority Health (OMH) at the U.S. Department of Health and Human Services (HHS) developed national standards for providing culturally and linguistically appropriate services (CLAS). To assist Health Centers in the adoption of the CLAS Standards and to equip providers with the competencies that will enable them to better treat the increasingly diverse population, NCHPH will be offering a 4-part learning collaborative. The interactive sessions will cover the fundamentals of cultural competency, language access, and building community partnerships through a combination of case studies and didactic learning.

Resource Topic: Clinical Issues, Emerging Issues, Promising/Best Practices, Quality, , Special and Vulnerable Populations, Workforce, Health Equity

Resource Subtopic: Behavioral Health, COVID-19, Diversity, Equity, and Inclusion, Social Determinants of Health (SDOH), Quality Improvement, Operational Feasibility, Implementation Feasibility.

Keywords: Access to Care, Adolescents and Youth, American Indians/Native Alaskans, Asthma, Cancer, Care Coordination, Case Studies, Chronic Diseases and Care, Communication, Transparency, and Outreach, Community Health Workers, Culturally and Linguistically Appropriate Services (CLAS), Education - Patient, Evaluation, Health Care Facilities, Health Insurance, Health Risk and Behavior, Health Systems, Hispanic Americans/Latinos, Latinas, Hypertension, Immunization, Infectious Diseases, Limited English Proficiency (LEP), Migrants, Nutrition, Older Adults (Elders/Elderly), Partnerships, Patient Satisfaction, Persons Experiencing Homelessness, Performance Improvement, Prevention, Research, Residents of Public Housing, Safety Net Providers, Sexually Transmitted Infections (STIs), Team-Based Care.