Patient Satisfaction Quick Guide
Addressing Patient Satisfaction in Health Care for the Homeless Projects
Year Developed: 2016
Resource Type: Publication.Primary Audience: Administrative Staff
Secondary Audience: Clinicians
Language(s): English
Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).
Resource Summary: This quick guide examines how HCH grantees can gather and utilize patient satisfaction data to improve patient experiences. Patient satisfaction is a key measure of quality health care, and regular assessment is required for all Health Center Program Grantees. “Addressing Patient Satisfaction in Health Care for the Homeless Projects” provides a succinct review of the strategies necessary to plan for, collect, and respond to such information. These practice recommendations emerged from a 2015 focus group of expert HCH administrators and client advocates, HRSA guidance, and scientific literature.
Resource Topic: Special and Vulnerable Populations
Resource Subtopic: Patient Engagement.
Keywords: Patient Satisfaction, Persons Experiencing Homelessness.This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.