Telehealth Resources: Quality Assurance

E-Consult Trends Across Medicaid Programs and Impact on FQHCs (2024). Resource Type: Publication. Description: NACHC and the Center for Connected Health Policy examine the current state of eConsult Medicaid policies in relation to FQHCs. This paper looks at a sampling of states to examine trends in eConsult policies that allow, exclude or do not specify the policy specific to FQHCs, resulting in reimbursement and telehealth operational implications for health center. More Details...

"Data Disaggregation: Principles, Promising Practices, and Lessons Learned To Advance Health Equity" Report (2024). Resource Type: Publication. Description: This report outlines the data disaggregation principles, promising practices, and lessons learned based on an environmental scan and feedback from health center stakeholders in Asian American (AA) and Native Hawaiian/Pacific Islander (NH/PI)-serving health centers. More Details...

The Health Of Asian Americans, Native Hawaiians, and Pacific Islanders Served at Health Centers: An Analysis of the 2022 Uniform Data System Report (2024). Resource Type: Publication. Description: This report was developed by Association of Asian Pacific Community Health Organizations using the 2022 Uniform Data System data from health centers to examine the current state of health center performance and provides recommendations for how health centers can improve. More Details...

Using Your EHR to Improve Your Diagnosis and Follow Up of Obesity (2023). Resource Type: Archived Webinar. Description: In this Renaye James Healthcare Advisors’ webinar, health center staff will learn tips for capturing the Body Mass Index (BMI) value, documenting a follow-up plan, capturing data, and reporting. The speakers will discuss the roles and responsibilities of care team members in the BMI documentation workflow, data capture, reporting, and best practices. More Details...

Learning Collaborative: The Role of Identifying the Social Drivers of Health In Advancing Health Equity: Session 1: Pregnant and Postpartum Individuals (2023). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors’ Learning Collaborative sessions will cover how to assess health outcome disparities and barriers experienced within four different communities. Trainings will cover evidence-based health-risk assessment tools and how to use a team-based approach to incorporate them into patient care. Additional information about using these tools to identify social drivers of health and connect individuals to community-based resources and services that meet those needs will be shared. Participants will be asked to draft a workflow on how their organization will identify special populations and the process of making referrals (internal and external referrals) to address Social Drivers of Health. More Details...

Using Team-Based Care to Improve HIV Linkage to Care Webinar (2023). Resource Type: Archived Webinar. Description: This Renaye James Healthcare Advisors' training addresses why having different components of a multidisciplinary team, when working together to provide HIV services to a suburban community, can be very advantageous and improve care delivery. How to foster effective communication and collaboration among multidisciplinary healthcare teams, including physicians, nurses, specialists, pharmacists, social workers, and other stakeholders, to exchange critical information, insights, and expertise is also essential. The training includes an overview of how to streamline daily healthcare workflows and processes by optimizing task allocation, reducing redundancies, and eliminating barriers to information sharing. The speakers review the outcomes of a successful Ryan White Program. More Details...

Improving Diabetes With Population Health Tools (2023). Resource Type: Archived Webinar. Description: With the focus on improving diabetes outcomes with team-based care, the Renaye James Healthcare Advisors’ training focuses on increasing the use of population health platforms to identify patients, communicate outcomes and results, increase patient engagement, and measure performance. A population health platform can also be used to measure and evaluate diabetes care management processes and outcomes. Understanding how to use population health tools to identify diabetic patients through risk stratification and those due for preventative appointments is also addressed. More Details...

Getting Back on Track: How to Reach Pediatric Patients for Preventive Needs Using Population Health Tools and Mobile Van Service to Aid in This Effort (2023). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors' training addresses community outreach required to engage patients and families with immunizations and other preventive services that meet their needs and address access barriers for hard-to-reach pediatric populations. It shares how to effectively use population health tools for specific mobile health initiatives and demonstrate how hard-to-reach populations can benefit from mobile Medicaid enrollment, particularly with the COVID-19 Public Health Emergency (PHE) declaration ending. Speakers cover how the PHE ending impacts engagement for patients and professionals. More Details...

Specialty Care Access in Health Centers - What is the Potential of eConsults?: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: Access to care is the essential work of health centers, and one pain point is how to ensure specialty access for health center patients. This webinar will discuss innovation in specialty care access using technology and e-Consults. Electronic consultations (“e-consults”) are asynchronous, consultative, provider-to-provider communications within a shared electronic health record (EHR) or web-based platform. E-consults are intended to improve access to specialty expertise for patients and providers without the need for a face-to-face visit. More Details...

Clinical Quality Measures for Eligible Professionals: 2022 Update (2022). Resource Type: Publication. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2022 update for Eligible Professionals (Clinicians). More Details...

Telehealth Office Hour (2021). Resource Type: Archived Webinar. Description: NACHC offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. More Details...

Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: More than a year into the Covid-19 pandemic, it is now obvious that telehealth — in the form of a hybrid care delivery model that blends virtual and in-person care — is not a fad, but a healthcare delivery option that is here to stay. Healthcare leaders are seeking to optimize their organization\'s telehealth services for high performance and long-term sustainability. The problem is that most leaders neither know how well (or how bad) their telehealth services are performing, nor what true success can or should look like. Telehealth, when designed and implemented correctly, will engage patients to achieve positive outcomes, delight physicians, and contribute to organizational strategic objectives, including sustainable financial success. In this presentation, Christian Milaster of Ingenium Digital Health Advisors leads viewers through a series of pragmatic concepts on how to set an organization’s telehealth success targets, what and how to measure telehealth performance, the Physician Bill of Telehealth Rights, and how to leverage telehealth to achieve strategic success. This presentation is the second session of a two-part series. The first session focused on a telehealth maturity model and is available here. More Details...

Bridging Patient Access: Best Practices for Community Health Workers (2021). Resource Type: Publication. Description: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth. More Details...

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting: HITEQ Highlights Webinar (2020). Resource Type: Archived Webinar. Description: The coronavirus pandemic and consequent stay-at-home orders may increase danger for those at risk for or experiencing intimate partner violence and human trafficking (IPV/HT). Due to COVID-19, many health centers have shifted health encounters to virtual platforms, which offer unique opportunities to provide trauma-informed care and connect in new ways with those who may be experiencing abuse. Yet, telehealth and virtual visits also present health centers with new challenges related to privacy, safety and digital health equity. More Details...