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Navigating Comprehensive Care for Refugees: Integrating Clinical Care, Cultural Sensitivity, and Community Collaboration (2024). Resource Type: Archived Webinar. Description: Presented by Kasey Harding, Director of the Center for Key Populations at Community Health Center, Inc., this webinar will explore clinical and cultural considerations depending on the country of origin, patient education, challenges in documentation, and care coordination with community organizations. This webinar will also include clinical and support staff to discuss lessons learned and best practices for operational aspects of refugee health clinics. More Details...
Addressing Mental Health Experiences Among Subpopulations of Migrant Seasonal Agricultural Workers (2024). Resource Type: Publication. Description: This two-part article series highlights the vital role of Community Health Workers (CHWs) in addressing mental health challenges faced by Migrant Seasonal Agricultural Workers (MSAWs). CHWs leverage their deep understanding of community needs and cultural sensitivities to facilitate open discussions about mental health, combat stigma, and connect individuals to essential resources. By encouraging open dialogue and mutual support, communities can effectively tackle mental health disparities. More Details...
E-Consult Trends Across Medicaid Programs and Impact on FQHCs (2024). Resource Type: Publication. Description: NACHC and the Center for Connected Health Policy examine the current state of eConsult Medicaid policies in relation to FQHCs. This paper looks at a sampling of states to examine trends in eConsult policies that allow, exclude or do not specify the policy specific to FQHCs, resulting in reimbursement and telehealth operational implications for health center. More Details...
Organizational Self-Care Assessment Tool: Fostering a Culture of Wellness Among Health Center Staff (2024). Resource Type: Archived Webinar. Description: Health Outreach Partners’ Organizational Self-Care Assessment Tool: Fostering a Culture of Wellness Among Health Center Staff webinar focuses on the importance of adopting organizational self-care practices in the health center setting. The training covers how the assessment tool can assess each organization’s employee wellness practices. Use the link here to access the tool. More Details...
CHWs: The Key Players in Heat Stress Management Strategies Among MSAWs (2024). Resource Type: Publication. Description: As global temperatures rise, Migrant Seasonal Agricultural Workers (MSAWs) are increasingly at risk for heat-stress health issues due to their work conditions. Proactively involving Community Health Workers (CHWs), Federally Qualified Health Centers (FQHCs), and local communities can raise awareness and provide essential support to mitigate these risks. By collaborating on education, emergency preparedness, and advocacy, stakeholders can take a strategic approach to improve conditions and health outcomes for MSAWs facing the impacts of climate change. More Details...
CHWs Supporting MSAWs' Health Across Life's Seasons (2024). Resource Type: Publication. Description: Community Health Workers (CHWs) are essential frontline public health workers with deep cultural understanding and adaptable skills. They play a crucial role in supporting Migrant Seasonal Agricultural Workers (MSAWs), who face unique challenges due to their transient work and diverse backgrounds. CHWs provide vital services such as healthcare access, language interpretation, legal guidance, and culturally appropriate support, ensuring MSAWs receive comprehensive care across different locations and life stages. This integrated approach supports positive health outcomes and addresses systemic barriers through community-driven initiatives. More Details...
Outreach and Unsheltered Homelessness: Strategies for Health Centers and Service Providers (2024). Resource Type: Archived Webinar. Description: Due to limited resources, fewer community connections, and more exposure to the elements, people experiencing unsheltered homelessness have a heightened risk of injury and severe health issues. This is especially true during times of disaster and public emergency. As many communities learned from the COVID-19 pandemic, meaningful outreach and linkage to care for unsheltered individuals is vital for public health. This national webinar highlighted emerging practices in reaching unsheltered populations, with a focus on the importance of peer specialists with lived expertise. Attendees learned and discussed relevant strategies for health and housing-focused outreach to people experiencing unsheltered homelessness. More Details...
Best Practices for Phone & Virtual Interpretation (2024). Resource Type: Publication. Description: This publication provides evidence based best practices for phone and virtual interpretation for farmworkers and other who are Limited-English proficient in health centers and clinics. This publication provides many resources to other publications with best practices resources for available interpretation services. We hope this can be applied to support farmworker patients who speak Indigenous languages to increase their access to health care services. More Details...
HITEQ Highlights: Crossing The Chasm of Innovation - One FQHC's Journey to Operationalize its Telehealth Strategy: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: In this HITEQ Highlights webinar, we focused on the intersection of telehealth strategy and operations. One health center\'s experience of leveraging telehealth as a tool for expanding service delivery and patient access will be a jumping off point from which to consider the benefits (and challenges) of dedicated telehealth resources within an organization. Participants learned how telehealth might benefit recruitment efforts and review relevant resources for ongoing telehealth support. More Details...
Designing Space for Hybrid Care Models (2023). Resource Type: Publication. Description: For health centers planning a capital project, this publication, developed with support from HRSA, provides insight into designing facilities to accommodate both in-person and virtual care efficiently and strategically, considering staff and patient needs and preferences. More Details...
FAQ: How will the upcoming changes to the Information Blocking and EHR certification requirements impact health centers?: October 2022 (2023). Resource Type: Publication. Description: When will the new information blocking and EHR certification requirements be in effect? What are the upcoming changes? How will these changes impact health centers? How will the scope of Information Blocking requirements change? How should health centers expand their EHI scope? How will EHR certification requirements change? How should health centers leverage the new FHIR R4 capabilities? More Details...
Navigating Compliance Challenges with the Information Blocking Rule: A Collection of Case Studies: HITEQ Center and Feldesman Tucker Leifer Fidell LLP, September 2023 (2023). Resource Type: Toolkit. Description: The Office of the National Coordinator for Health Information Technology’s (ONC) 21st Century Cures Act Information Blocking Rule (Info Blocking Rule) prohibits covered actors – including health care providers, health IT developers of certified health IT, and health information exchanges/health information networks– from engaging in practices likely to interfere with, prevent, or materially discourage access, exchange, or use of electronic health information (EHI). The Info Blocking Rule includes eight exceptions that provide actors with certainty that, when their practice interferes with the access, exchange, or use of EHI and meets the conditions of one or more exception, such practice will not be considered information blocking.1 More Details...
Telehealth Advancement in Massachusetts 2020-2021: Celebrating successes and insights for sustainability. June 2022. (2023). Resource Type: Publication. Description: Health center utilization of telehealth advanced in leaps and bounds since the start of the COVID-19 pandemic in March 2020. In 2019, fewer than 500,000 visits in health centers nationwide were provided via telehealth, and in 2020, over 28 million visits were conducted virtually as reported in the Uniform Data System (UDS). More Details...
FAQ: How can health centers comply with both 42 CFR Part 2 and the Information Blocking Rule?: July 2023 (2023). Resource Type: Toolkit. Description: What are the HIPAA guidelines related to PHI and PII? What is 42 CFR Part 2? What is the Information Blocking Rule? How can my health center comply with both 42 CFR Part 2 and the Information Blocking Rule? How can my health center safeguard EHI on the patient portal following 42 CFR Part 2? How can I find out if 42 CFR Part 2 applies to my health center? Where can I find sample Information Blocking policies, procedures, and templates? More Details...
Interoperability Readiness Scorecard: HITEQ Center, July 2023 (2023). Resource Type: Template. Description: Many health centers struggle to reap the benefits of technological advancement and investments in health information technology (health IT), while others embrace them and reap rewards. Interoperability is one such example; requiring health centers assess systems, relationships, and implementation. There are keys to successful interoperability implementation for which health centers must develop processes, stand up infrastructure (within the system, internally and externally, and organization), and then take action. Process refers to structured processes, policies, and procedures within the health center. Infrastructure refers to structural capacity and ability within the health center’s technology and staffing structure. Action refers to full implementation to the point of active and ongoing use and engagement. This scorecard encourages health centers to consider their processes, infrastructure, and action in a number of key areas. Each area key to interoperability are to be self-graded on a scale of 1 through 5, where 1 is poorly or not yet developed and 5 is well developed. Health centers can also use this to guide discussions and monitor progress over time. evaluate once steps have been completed. More Details...
The HITEQ Center Podcast: Sharing Virtual Care Success Stories and Lessons Learned in 2022 and 2023 (2023). Resource Type: Podcast. Description: HITEQ is highlighting stories of leveraging the EHR, health IT, digital health tools, and other virtual care supports for health center recovery and stabilization during the COVID-19 pandemic and thereafter in this series of podcasts. We are lifting up stories that demonstrate the promise of digital and health IT tools to address the timely needs of health centers and their patients, emphasizing those that support high value, equitable care for all health center patients and that reduce provider burden. More Details...
Affirming Telehealth Practices for LGBTQIA+ Communities (2023). Resource Type: Archived Webinar. Description: Join us for this one-hour session to explore promising telehealth practices to serve LGBTQIA+ communities and mitigate stigma and barriers to healthcare. This session will give a comprehensive overview of tools, resources, and best practices to help you build or expand your telehealth programming to improve the health and wellbeing of LGBTQIA+ patients. This session will be led by Emily Phillips, Fenway Health Telehealth Project Manager. More Details...
Growing the Next Generation of Health Center Executives: Establishing an Administrative Fellows Program (2023). Resource Type: Archived webinar. Description: This two-part series is designed to assist health centers with specific consultation on top issues in developing and implementing an Administrative Fellows Program in a Health Center setting. The faculty includes health center representatives experienced and successful with a health center-based Administrative Fellows Program for post-graduate Masters’ prepared administrators. More Details...
Assessing Provider Capabilities, Attitudes, and Preferences about Telehealth: HITEQ Center Question Bank, April 2023 (2023). Resource Type: Toolkit. Description: As health centers are charting their path forward with telehealth after the public health emergency ends, it will be critical to have methods in place to comprehensively assess the current experiences, capabilities, attitudes, and preferences of providers. Telehealth program improvements should be grounded in a real understanding of these factors to ensure readiness of all providers. More Details...
Clinical Quality Measures for Eligible Professionals: 2023 Update: A crosswalk of Clinical Quality Measures for UDS and other reporting from The HITEQ Center (2023). Resource Type: Toolkit. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2023 update for Eligible Professionals (Clinicians). Fields include the crosswalk of measures with related information about CMS, NQF, and MIPS ID, and Telehealth Eligiblity, as well as inclusion in HRSA BPHC Uniform Data System (UDS) CY2023, Million Hearts, CMS Quality Payment Program (QPP) - APM Performance Pathway (APP) Measures, Medicare Shared Savings Program (MSSP)/ CMS ACO Shared Savings Program, CMS Core Set (Child Core Set Medicaid / CHIP): HEDIS Specified, CMS Core Set (Adult Core Set Medicaid): HEDIS Specified, Core Quality Measures Collaborative (ACO / Primary Care). Links are included throughout. More Details...
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.