Quick Finds: Operations

Population Health Management Task Force National Learning Series 2024 (2024). Resource Type: Archived Webinar. Description: This national learning series, sponsored by HRSA, takes a deeper dive into issues related to HIV, Diabetes, and Chronic comorbid disease management, which all impact population health management. More Details...

Navigating Comprehensive Care for Refugees: Integrating Clinical Care, Cultural Sensitivity, and Community Collaboration (2024). Resource Type: Archived Webinar. Description: Presented by Kasey Harding, Director of the Center for Key Populations at Community Health Center, Inc., this webinar will explore clinical and cultural considerations depending on the country of origin, patient education, challenges in documentation, and care coordination with community organizations. This webinar will also include clinical and support staff to discuss lessons learned and best practices for operational aspects of refugee health clinics. More Details...

Program Approaches to Supporting People with Behavioral Health Needs in Medical Respite Care (2024). Resource Type: E-Learning. Description: This course builds on the previous courses to provide an overview and recommendations on how programs can support people with behavioral health needs. The course focuses on building programmatic policies and structures that can increase the programs\' ability to address the needs of people with behavioral health conditions. More Details...

Caring for LGBTQIA+ Youth at Health Centers (2024). Resource Type: Archived Webinar. Description: Presented by the National LGBTQIA+ Health Education Center, this webinar will focus on both disparities and resilience among LGBTQIA+ youth, including practical strategies for reaching and engaging LGBTQIA+ youth into primary care and behavioral health care. In addition to learning of health risks faced by LGBTQIA+ youth, webinar participants will become more familiar with LGBTQIA+ youth culture, and will learn of ways to forge trusting relationships and create welcoming environments. More Details...

Weaving the PCMH Model of Care into Your Operations Learning Collaborative: Session 4: Tools to Organize Your PCMH Operations (2024). Resource Type: Archived Webinar. Description: The Patient-Centered Medical Home (PCMH) model of care is a way to organize healthcare delivery, coordinate care for patients, ensure the patient's needs are identified, and optimize healthcare outcomes. Despite the various certifications, many feel that a true PCMH is not attainable. This learning collaborative provides a first step in assisting health centers with organizing their approach to communication of the model with their healthcare teams and incorporating the standards into everyday operations. This Learning Collaborative aligns with the Health Center Performance Improvement domain of Quality, Patient Care, and Safety as it reviews how to improve operations to positively impact healthcare outcomes. Each session is 90 minutes. More Details...

Addressing Mental Health Experiences Among Subpopulations of Migrant Seasonal Agricultural Workers (2024). Resource Type: Publication. Description: This two-part article series highlights the vital role of Community Health Workers (CHWs) in addressing mental health challenges faced by Migrant Seasonal Agricultural Workers (MSAWs). CHWs leverage their deep understanding of community needs and cultural sensitivities to facilitate open discussions about mental health, combat stigma, and connect individuals to essential resources. By encouraging open dialogue and mutual support, communities can effectively tackle mental health disparities. More Details...

Pediatric Dental Care: Building a Successful Program (2024). Resource Type: Archived Webinar. Description: This webinar provides health center information on access to dental care by pediatric patients, the importance of integrating dental care into primary care practices, and the visualization of data to measure success of a pediatric oral health program. This training was in conjunction with National Network for Oral Health Access (NNOHA). More Details...

Weaving the PCMH Model of Care Into Your Operations Learning Collaborative: Session 3: Care Management, Care Coordination, and Care Transitions (2024). Resource Type: Archived Webinar. Description: The Patient-Centered Medical Home (PCMH) model of care is a way to organize healthcare delivery, coordinate care for patients, ensure the patient's needs are identified, and optimize healthcare outcomes. Despite the various certifications, many feel that a true PCMH is not attainable. This learning collaborative provides a first step in assisting health centers with organizing their approach to communication of the model with their healthcare teams and incorporating the standards into everyday operations. More Details...

Patient-Centered Telehealth for LGBTQIA+ Communities (2024). Resource Type: Publication. Description: The purpose of this publication is to educate health center staff on how to reduce barriers to LGBTQIA+ patient care by improving telehealth programming. More Details...

Care for Transgender and Gender Diverse Children Whose Parents Are Involved in a Custody Dispute (2024). Resource Type: Publication. Description: The purpose of this brief is to: Provide a foundation and context for clinicians to feel better prepared and confident to educate family court professionals Offer best practices to illustrate how clinicians can appropriately and compassionately navigate care when co-parents disagree regarding medically necessary interventions Assist clinicians as they consider structural interventions to improve outcomes for TGD children and their families in the family court system More Details...

Strengthening NP/PA Residency Programs through Academic, Clinical, & Community Partnerships (2024). Resource Type: Archived Webinar. Description: This webinar explores the essential components of successful primary care nurse practitioner/physician associate (NP/PA) residency programs, including program structure and the value of academic, clinical, and community partnerships. Along with experts from CHC, this webinar includes a health center spotlight on successfully implementing a residency program with strong partnerships. By the end, viewers will have a clear understanding of how to build effective, sustainable NP/PA residency programs and enhance clinical workforce development. More Details...

Weaving the PCMH Model of Care into Your Operations Learning Collaborative: Session 2: Team-Based Care and Practice Organization (2024). Resource Type: Archived Webinar. Description: The Patient-Centered Medical Home (PCMH) model of care is a way to organize healthcare delivery, coordinate care for patients, ensure the patient's needs are identified, and optimize healthcare outcomes. Despite the various certifications, many feel that a true PCMH is not attainable. This learning collaborative provides a first step in assisting health centers with organizing their approach to communication of the model with their healthcare teams and incorporating the standards into everyday operations. More Details...

Planning Guidance for Extreme Heat and Table Top Exercise (2024). Resource Type: Table top Exercise. Description: The Table Top exercise is an emergency preparedness exercise that can be completed to help health centers meet Emergency Preparedness requirements More Details...

Weaving the PCMH Model of Care into Your Operations: Session 1: The Benefits of a Patient-Centered Medical Home (2024). Resource Type: Archived Webinar. Description: The Patient-Centered Medical Home (PCMH) model of care is a way to organize healthcare delivery, coordinate care for patients, ensure the patient's needs are identified, and optimize healthcare outcomes. Despite the various certifications, many feel that a true PCMH is not attainable. This learning collaborative provides a first step in assisting health centers with organizing their approach to communication of the model with their healthcare teams and incorporating the standards into everyday operations. More Details...

Weathering the Storm: NWS Hurricane Products and Seasonal Outlook for Community Health Centers (2024). Resource Type: Webinar. Description: Experts from the National Oceanic and Atmospheric Agency’s (NOAA) National Weather Service experts explore the latest tools and resources to prepare for the 2024 hurricane season, including valuable knowledge on hurricane prediction, preparedness strategies, and best practices to ensure your center's resilience during the storm season. More Details...

Organizational Self-Care Assessment Tool: Fostering a Culture of Wellness Among Health Center Staff (2024). Resource Type: Archived Webinar. Description: Health Outreach Partners’ Organizational Self-Care Assessment Tool: Fostering a Culture of Wellness Among Health Center Staff webinar focuses on the importance of adopting organizational self-care practices in the health center setting. The training covers how the assessment tool can assess each organization’s employee wellness practices. Use the link here to access the tool. More Details...

Quick Guide: Scope of Project Considerations for Aspiring Health Centers (2024). Resource Type: Publication. Description: This guide provides aspiring health center leaders with an overview of key considerations, tools, and strategies for ensuring your organization has the systems in place to carry out HRSA’s complete Scope of Project. More Details...

CHWs: The Key Players in Heat Stress Management Strategies Among MSAWs (2024). Resource Type: Publication. Description: As global temperatures rise, Migrant Seasonal Agricultural Workers (MSAWs) are increasingly at risk for heat-stress health issues due to their work conditions. Proactively involving Community Health Workers (CHWs), Federally Qualified Health Centers (FQHCs), and local communities can raise awareness and provide essential support to mitigate these risks. By collaborating on education, emergency preparedness, and advocacy, stakeholders can take a strategic approach to improve conditions and health outcomes for MSAWs facing the impacts of climate change. More Details...

CHWs Supporting MSAWs' Health Across Life's Seasons (2024). Resource Type: Publication. Description: Community Health Workers (CHWs) are essential frontline public health workers with deep cultural understanding and adaptable skills. They play a crucial role in supporting Migrant Seasonal Agricultural Workers (MSAWs), who face unique challenges due to their transient work and diverse backgrounds. CHWs provide vital services such as healthcare access, language interpretation, legal guidance, and culturally appropriate support, ensuring MSAWs receive comprehensive care across different locations and life stages. This integrated approach supports positive health outcomes and addresses systemic barriers through community-driven initiatives. More Details...

Updated User's Guide Implementation of the Interprofessional Oral Health Core Clinical Competencies (2024). Resource Type: Publication. Description: This publication builds on the 2014 User's Guide for integrating oral health and primary care practice. The guide includes implementation strategies, examples, and health center promising practices for medical and dental integration. More Details...

2025 NAP Grant Opportunity Available: The HCH Helpdesk Blog (2024). Resource Type: Publication. Description: In light of the Health Resources and Services Administration’s (HRSA) long anticipated release of the 2025 New Access Point (NAP) grant opportunity, this post will review the Health Center Program, HCH designation, and the National Health Care for the Homeless Council's technical assistance offerings building off a previous HCH Helpdesk blog post and publication "So You Want to Start a Health Care for the Homeless Program." More Details...

MLP Townhall: Interactive Forum on MLP Planning, Implementation, and Practice: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: This engaging open forum is designed to foster collaborative discussions and knowledge-sharing within the broader MLP community, offering a platform to delve into the intricacies of planning, implementing, and practicing MLP. More Details...

Health Center 2030: 5 Critical Skills for Leading the Digital Transformation (2024). Resource Type: Archived Webinar. Description: This webinar discusses 5 critical skills that will enable health centers to address current and emerging challenges. More Details...

Optimizing Physical Safety and Cyber Security for Health Centers Offering Gender-Affirming Care (2024). Resource Type: Archived Webinar. Description: Presented by Dr. Alex Keuroghlian, Dr. Chris Roby, and Bonnie Michelman, this webinar will focus on the current risks to those providing gender-affirming care and provide strategies for safeguarding facilities and employees from threats, violence, and unsafe behavior. The faculty will discuss emergency preparedness as part of addressing the complex needs of health centers when ensuring physical safety and cyber security. More Details...

Net Zero Health Centers: How Solar Microgrids Help Cut Costs and Build Climate Resistance (2024). Resource Type: Publication. Description: This case study delves into the pioneering journeys that four distinct health centers have embarked on to achieve renewable energy production. This is part of the overall, high-level goal of eventually reaching Net Zero - where the amount of energy used is equal to the amount of renewable energy created. More Details...

Addressing Rural Health Inequities through Medical-Legal Partnership: MLP Spotlight featuring McKinney Medical Center & Georgia Legal Services Program: MLP Spotlight 2 (2024). Resource Type: Publication. Description: New MLP Spotlight explores how McKinney Medical Center and Georgia Legal Services Program have aligned their missions to tackle persistent rural health inequities and justice gaps More Details...

Serving Farmworker Patients Who Speak Indigenous Languages (2024). Resource Type: Publication. Description: This resource, co-created with Rural Women's Health Project and Language Access Florida, shares best practices for health center outreach staff and clinicians who are serving Indigenous-Speaking farmworkers. The recommendations come directly from Indigenous farmworkers. It is available in English and Spanish. More Details...

Ditch the Pitch: Building Effective Messaging for Different Medical-Legal Partnership Audiences: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: Learn how to unpack different health center MLP audiences and effectively communicate the benefits of MLP to each in ways that will matter to them. More Details...

Fostering Sustainability through Performance Measurement in Health Center Medical-Legal Partnerships: Insights from a Diverse Learning Collaborative (2024). Resource Type: Publication. Description: This issue brief authored by James Teufel, MPH, PhD highlights the crucial role of sustainability in clinical settings, focusing on medical-legal partnerships (MLPs) within health centers. Based on insights from a learning collaborative hosted by the National Center for Medical-Legal Partnership (NCMLP) and supported by the U.S. Health Resources & Services Administration (HRSA), we present performance measures across eight dimensions to assess MLP sustainability. More Details...

Emergency Management: Sharing Best Practices and Listening Session (2024). Resource Type: Archived Webinar. Description: This webinar provides firsthand experiences and best practices in health center emergency management, while facilitating a listening session for health center staff to share their experiences, challenges, and successes in planning for, responding to, and recovering from emergencies and disasters. More Details...

Resource: Health Center Stories: San Ysidro Health, CA (2024). Resource Type: Publication. Description: The inclusion of a dedicated Program of All-Inclusive Care for the Elderly (PACE) facility within San Ysidro Health's Kimball-Highland project addresses the complex needs of seniors and enables them to live independently while accessing the comprehensive care they require. PACE programs can also be very financially sustainable, generating revenue that supports the broader mission of health centers while providing essential care to seniors. To learn more about the Kimball-Highland project and the benefits of PACE programs, please read the full case study here. More Details...

MLPs in EMR, the Next Frontier: One System's Success: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: Successful integration of legal services into workflows and systems, focusing on an Epic integration within a large MLP framework More Details...

Exploring Health Center vs. Hospital-Based MLPs – Insights from Georgia Legal Services Program (2024). Resource Type: Archived Webinar. Description: Explore the intricacies of Health Center and Hospital-based MLP models, featuring insights from the Georgia Legal Services Program (GLSP). More Details...

Environmental Preparedness for Health Centers: HITEQ On the Horizon (2024). Resource Type: Archived Webinar. Description: Climate change-induced weather events such as heat waves, poor air quality, and flooding are increasing in frequency and intensity. Health centers are challenged to maintain their own health IT and operations, ensuring continuity of care for their patients, particularly individuals who are more likely to be impacted by climate change-related disasters. More Details...

Emergency Preparedness Compliance = Disaster Resilience (2024). Resource Type: Archived Webinar. Description: This webinar reviews essential emergency preparedness concepts for Health Centers, provides an overview of emergency preparedness requirements for FQHCs and explores ways to build emergency preparedness compliance and Survey Preparation. More Details...

Transportation is a Health Equity Issue Factsheet (2024). Resource Type: Publication. Description: Health Outreach Partners proudly presents a new resource on Transportation and Health Equity. Our newly developed factsheet investigates how transportation impacts access to care and other social determinants of health, analyzes unmet needs & gaps in laws or policies affecting access to transportation, uncovers the structural factors predisposing underserved populations to reduced access to transportation and provides recommendations to health centers on addressing patient transportation inequities and barriers. More Details...

Advancing Equity: Community Health Workers' Role in Enhancing Breast Cancer Screenings and Linkage to Care (2024). Resource Type: Archived Webinar. Description: Join NNCC to explore breast cancer disparities & their impact on different communities. Discover the crucial role of Community Health Workers (CHWs) in bridging gaps & facilitating screenings & care. Learn practical strategies & best practices to implement CHW programs effectively within your practice. Additionally, find out how engaging community partnerships & collaborations can lead to holistic care solutions. Attending gives you valuable insights, actionable strategies, & real-world advice to enhance your approach to breast cancer screenings & care in your health center. More Details...

How to Develop a Strong Memorandum of Agreement for a Medical-Legal Partnership: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: A guide to the development and maintenance of effective memorandum of agreements for Health Center MLPs. More Details...

Foundational Strategies for Emergency Preparedness within Health Centers Webinar (2024). Resource Type: Archived Webinar. Description: This webinar explores key strategies for emergency preparedness and addressing environmental impacts on health within health centers. Expert faculty will guide participants in understanding the purpose of implementing an emergency preparedness plan and provide foundational knowledge on best practices for preparing for emergencies and environmental impacts on health. Participants will leave with increased confidence in beginning the development of an Emergency Preparedness Committee and Plan, ensuring patient safety during natural or man-made disruptions. More Details...

Clinical Quality Measures 101: Assessing Data Alignment: Virtual Learning Collaborative (2024). Resource Type: Archived Webinar. Description: In this session, we discussed how data alignment can help your progress on clinical quality measures. We focused on tying the CQM requirements and specifications to clinical practice through quality improvement efforts. More Details...

Medical-Legal Partnership as a Community Health Strategy to Improve Maternal Health Access and Outcomes Learning Collaborative: Session 1: Leveraging Clinical and Non-Clinical Data to Understand the Social Risk Factors (2024). Resource Type: Archived Webinar. Description: These Learning Collaborative sessions are designed to empower participants to develop a deeper understanding of how the social determinants of health impact maternal health. Participants will learn how to use the Medical-Legal Partnership as a way to improve maternal and child health outcomes for health center patients and their communities. Over four informative sessions, this Learning Collaborative will provide T/TA to health center staff to develop strategies and action plans for aligning MLP activities with potential policy and population health approaches. We encourage health centers that work with multiple special populations, including pregnant women and children, to share their insights and strategies that can be adapted to communities’ unique needs. More Details...

How are we going to pay for it? Developing a Budget and Identifying Funding for my Health Center’s Medical-Legal Partnership: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 4 (2024). Resource Type: Archived Webinar. Description: Another installment of the Health Center Medical-Legal Partnership (MLP) Planning, Implementation, and Practice (PIP) webinar series, explored the burning question: “How are we going to pay for it?”. It will help participants answer that question by learning how to develop a comprehensive budget and identify sources of funding for their MLP. More Details...

Solar Powered Healthcare: Resilience and Cost-Savings (2024). Resource Type: Archived Webinar. Description: Learn why health centers are choosing solar power with battery backup as an affordable solution for both emergency and year-round use. Along with our CHARGE partners, the National Association of Community Health Centers and Collective Energy, we review how a solar+battery microgrid works and explore the cost-benefit analysis, new and proposed rules and rebates, the various incentives and initiatives, and financing options. We also share examples of health centers' experiences in choosing this affordable option. More Details...

Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods Learning Collaborative: Session 4: Office Hours (2024). Resource Type: Archived Webinar. Description: I this Learning Collaborative, speakers will provide examples of ensuring Plan-Do-Study-Act (PDSA) cycles have staff accountable and responsible for the PDSAs. Also, the session speakers will explain how teams can use technology to capture patient safety data for PDSAs. The participants will share their progress, challenges, and best practices during the learning collaborative sessions. More Details...

Staffing the Legal Services of an MLP – Should We Directly Hire a Lawyer or Contract with Another Organization?: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 3 (2024). Resource Type: Archived Webinar. Description: The third part of this webinar series to learn how a health center can seamlessly integrate legal services providers. We have explored various approaches to staffing the legal services of an MLP, such as building it as a direct service, contracting with a community-based legal services organization, or using a hybrid of the two models. More Details...

Health Center Partnerships to Support Nutrition and Physical Activity for Children and Adolescents (2024). Resource Type: Archived Webinar. Description: Early experiences and choices have a profound impact on lifelong health. It is crucial to cultivate healthy habits during childhood and adolescence in order to maintain a healthy lifestyle, promote physical and cognitive development, enhance resilience, and reduce the risk of chronic diseases. However, children and adolescents often encounter obstacles in managing their health and lifestyle choices due to environmental factors, educational and social influences, and limited autonomy. NNCC introduced and discussed tools and resources for health care professionals/CHWs working in health center settings and the community. More Details...

Learning Collaborative: Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods: Session 3: Tools for Implementing the Path to Improving Patient Safety (2024). Resource Type: Archived Webinar. Description: The purpose of this third session of the Learning Collaborative is to enhance health center staff proficiency in employing technology-driven Plan-Do-Study-Act (PDSA) cycles to implement patient safety improvements systematically and efficiently. More Details...

Advancing Equity: Community Health Workers' Role in Enhancing Breast Cancer Screenings and Linkage to Care (2024). Resource Type: Archived Webinar. Description: This webinar explored breast cancer disparities and their impact on different communities. Health centers play a critical role in providing comprehensive care, especially in tackling disparities in breast cancer screenings and care among underserved communities. Viewers will discover how Community Health Workers (CHWs) can bridge gaps and facilitate screenings and care. Learn practical strategies and best practices to implement CHW programs within your practice effectively. More Details...

Health Center Safety and Man-Made Threats Resource Packet: Targeted Resources on Health Center Security, Population-Specific Safety Topics, and Cybersecurity (2024). Resource Type: Publication. Description: This BPHCurates packet provides resources describing mitigation, preparedness, response, and recovery strategies for navigating man-made threats directed towards health centers, their staff, and patients. The man-made threats included in this packet are specifically related to health center security, population-specific safety concerns, and cybersecurity. More Details...

2024 Coding & Documentation Webinar Series, Part 2: ICD-11 Readiness, HCC Risk Adjustment, & SDOH Coding Webinar (2024). Resource Type: Archived Webinar . Description: This webinar reviews the definitions, documentation, and coding requirements for reporting both Hierarchical Condition Categories (HCC) and Social Determinants of Health (SDOH) to support accurate coding capture for reporting on CHC claims now and in the future. More Details...