Health Center 101 Resources: Workforce

Affirming Organizational and Human Resource Policies for an LGBTQIA+ Workforce (2022). Resource Type: Publication. Description: Building a space of equity and inclusion for lesbian, gay, bisexual, transgender, queer, questioning, intersex, and asexual and all sexual and gender minority (LGBTQIA+) people in health care is a critical step to address health disparities faced by these communities. However, the process of building inclusive spaces is one that takes significant time, analysis, and investment at every level of leadership. This guide presents strategies and considerations in driving organizational change for LGBTQIA+ inclusion and equity in health care. More Details...

ACU Workforce Self-Assessment Tool (2022). Resource Type: Toolkit. Description: This self-assessment tool (updated in 2022) has been designed to assist your health center in exploring your organization’s strengths and challenges in your workforce program. More Details...

ACU STAR² Center – Health Center Comprehensive Workforce Plan (2022). Resource Type: Template. Description: The HC Comprehensive Workforce Plan (CWP) (previously released in 2016 as the Retention & Recruitment Plan Template) includes an instructions guide, a template, and an action plan. More Details...

“Growing Your Own” Medical Assistant Workforce (2022). Resource Type: Archived Webinar. Description: This session highlights two health center leaders who took proactive approaches and capitalized on the growing momentum to create internal MA training and career ladders. In addition, you will walk away from this session with tangible next steps by learning about CPCA’s Medical Assistant Development Toolkit for Clinical Managers and Supervisors. More Details...

Best Practices for Adapting to the Remote and Hybrid Workforce in Team-Based Care (2022). Resource Type: Publication. Description: Telehealth and remote work are going to continue to be a “way of life” even after the continuing COVID-19 pandemic is over. This less traditional setting allows health center leadership to be creative in recruiting and retaining staff to meet their organization’s needs. These new settings also require new approaches to supporting staff engagement. More Details...

Training the Next Generation within Primary Care (2022). Resource Type: Archived Webinar. Description: This webinar discussed the various avenues of workforce development including: • training non-clinical roles • the value of an administrative fellowship • the key questions to ask before establishing a fellowship at your agency The discussion referenced CHC Chief Operating Officer Meredith Johnson and CHC Project Manager Megan Coffinbargar’s publication “Establishing an Administrative Fellowship Program: A Practical Toolkit to Support and Develop Future Community Health Center Leaders” for the National Association of Community Health Centers (NACHC). More Details...

Health Center Leadership’s Role in Team Building and Stress Management for a Resilient Workforce (2022). Resource Type: Archived Webinar. Description: As health center teams grapple with ongoing and overlapping stressors contributing to burnout at the individual level, leaders must provide the structural support to build resilient teams and take a top-down approach to stress management, relieving the burden of action on individual staff to engage in self-care. More Details...

Finding a Way Forward: Retaining & Recruiting Medical Assistants and Dental Assistants in the Changing Workforce Landscape: Webinar Series (2022). Resource Type: Archived Webinar. Description: The Association of Clinicians for the Underserved (ACU) STAR² Center invites you to review this two-part webinar series on the retention and recruitment of medical assistants (MAs) and dental assistants (DAs). In response to the challenges health centers are currently facing when it comes to retaining and recruiting MAs and DAs, the STAR² Center partnered with The National Institute for Medical Assistant Advancement (NIMAA) and National Network for Oral Health Access (NNOHA) to bring you experts in the field who shared strategies and promising practices to better develop your MA and DA workforce. More Details...

Financial and Workforce Characteristics of High-Performing Health Centers (2020). Resource Type: Publication. Description: This infographic illustrates key findings from the STAR² Center and Capital Link’s study, which examines the financial and workforce characteristics of high-performing health centers across the country. More Details...

Chief Workforce Officer Toolkit (2020). Resource Type: Toolkit. Description: The Association of Clinicians for the Underserved (ACU) and the STAR² Center in partnership with the National Association of Community Health Centers (NACHC) are excited to announce the release of the Chief Workforce Officer (CWO) Toolkit. Our organizations have collaboratively developed this timely and relevant new resource to assist community health centers (CHCs) and primary care associations (PCAs) in recruiting and retaining workforce leaders who are strategic and effective at meeting the complex needs of the CHC workforce. In the toolkit, users will find CWO core competencies, a CWO job description template, and much more.. More Details...