Resource Search Results

Beyond the Walls: Effectively Utilizing Community Health Workers and Clinical Home Visitors as Part of the Team (2018). Resource Type: Archived Webinar. Description: In this webinar, we will focus on team members who work with patients in various capacities beyond the walls of the exam room but make an enormous contribution to clinical outcomes. Participants will learn about their connections to the team, and the effective outcomes that result from their patient engagement. More Details...

Effective Social Media Management for Health Centers: Infographic Poster (2018). Resource Type: Publication. Description: Maintaining a good name in the digital era is becoming increasingly important as social media tools and platforms continue to expand the services they offer. As a health center, having a professional social media presence is becoming an influential channel in which to engage patient populations. Maintaining a good name in the digital era is becoming increasingly important as social media tools and platforms continue to expand the services they offer. As a health center, having a professional social media presence is becoming an influential channel in which to engage patient populations. These channels enable physicians and health groups to communicate and share information quickly while reaching millions of people. However, these same channels and other social media activities also create new challenges for the patient-physician relationship. In the current health care environment, health centers often don’t have the time or resources to effectively manage their own social media presence.  The HITEQ Center has gathered this brief list of tips and resources to help health centers get started with managing and maintaining a professional and engaging social media presence for their health center. Think Before You Post Above all else, make sure that you are complying with all privacy and security requirements before you post to social media. It is better to be slow in responding, rather than unknowingly violating HIPAA regulations. Have 2-3 people review a post before submitting. When dealing with patient information, be cognizant of the standards of patient privacy and confidentiality just as you would in any other context. There are boundaries to the patient-physician relationship that must be maintained—online and off. Never post identifiable patient information online and monitor your own internet presence to ensure that personal and professional information are kept separate. Also, be wary of inadvertently committing an act that constitutes medical malpractice. The National Association of Community Health Center’s NACHC guide to social media and medical malpractice relates two main areas of concern when it comes to social media, technology, and medical malpractice: 1 Committing an act that constitutes potential malpractice; and 2 the impact of social media use on a potential or pending malpractice proceeding. Know Your Audience Understanding your audience is key if you want to ensure patient and stakeholder engagement. The message you want to disseminate should resonate with your target audience. NACHC’s guide to Social Media for Health Centers relates that it is important to not stray too far from the types of topics that brought people to your site in the first place.  Try to understand how a user might receive your message if you want it to stick. Doing so can help you engage with past, current, and potential patients through meaningful and relevant content. This can encourage discussions and build credibility. Understanding your audience is also a great way to get to know your patients and stakeholders; it can help you learn about their experiences with the health center, identify their pain points, and uncover new ways to improve care. Engage Your Population Respond to all messages, including both praise and criticism. As Dr. John Halamka writes, “We don’t make excuses. We try to take it offline as soon as we can. We send a direct message to the reviewer.” Customer service shouldn’t stop when you go online. Developing an online relationship with patients and stakeholders is critical in upholding your health center’s values in customer service and relations. Enhancing online communication between the physician and patient is one way to maintain that relationship. This means responding to their comments and questions, especially if it’s a complaint, is a professional and timely manner. Immediately connect with the user to resolve the issue. Practice Quality Having a social media presence comes with the responsibility to report violating content. The AMA writes that if you “see content posted by colleagues that appears unprofessional… bring that content to the attention of the individual, so that he or she can remove it and/or take other appropriate actions.” Also, recognize that your own actions online and the content you post may negatively affect you or your health center’s reputation. Be aware of the consequences and how they can undermine your reputation and public trust. More Details...

Diabetes Clinical Management and Periodontal Care for Diabetic Patients Individuals Experiencing Homelessness (2018). Resource Type: Archived Webinar. Description: This session will focuses on providing up-to-date standards of the American Diabetes Association guidelines for screening diabetic patients with periodontal disease, clinical recommendations for treatment and management of patients diagnosed with diabetes, the role of oral health and dental conditions for effective screening, and health center experiences in supporting patients in diabetes management. Successful strategies for how health centers have adapted their treatment and management of diabetes for individuals experiencing homelessness are also shared. More Details...

Health Center Strategies for Addressing the Opioid Crisis: The Opioid Crisis and the Impact on Homeless Populations (2018). Resource Type: Archived Webinar. Description: Health Centers and supportive housing providers are confronting the opioid crisis head on in communities across the country with positive results. This webinar explores practical approaches and funding strategies to address the impact of the Opioid Crisis on homeless and vulnerable populations. More Details...

Introduction to the Health Care for the Homeless Model of Care (2018). Resource Type: Archived Webinar. Description: This archived webinar gives an overview of the HCH Program and the models of care used by HCH sites nationwide. Participants will also learn strategies in implementing the HCH model of care in medical practice. More Details...

Calories, Cavities, and Kids: The Role of Dental Professionals in Addressing Childhood Obesity (2018). Resource Type: Archived Webinar. Description:  The webinar addresses the role of dental professionals in addressing childhood obesity More Details...

Health Centers Strategies for Diabetes Screening and Prevention for Children, Adults, and the Elderly webinar (2018). Resource Type: Archived Webinar. Description: This webinar explores diabetes prevention and care strategies across the lifespan. Presenters discuss standards of care in the screening and prevention for children, adults, and the elderly, sharing experiences from the field. Case examples of successful diabetes prevention programs, adult clinical treatment, and geriatrics care focused on vulnerable populations of children and adults of all ages are provided. More Details...

Health Center Strategies for Diabetes Screening and Prevention for Children, Adults and the Elderly (2018). Resource Type: Archived Webinar. Description: This webinar explores diabetes prevention and care strategies across the lifespan. More Details...

Health Center Strategies for Diabetes Screening and Prevention for Children, Adults and the Elderly (2018). Resource Type: Archived Webinar. Description: This webinar explores diabetes prevention and care strategies across the lifespan. More Details...

Collecting Data On Asian Americans, Native Hawaiians, And Pacific Islanders For Community Health Center Needs Assessments: A Learning Series - Part 2: Data Resource Training: Using Community Commons to Map & Visualize the Needs of AA&NHPIs For Community Needs Assessments (2018). Resource Type: Archived Webinar. Description: This webinar introduces the Community Commons resource and how it can serve as a great tool to help health centers collect disaggregated data on Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs). It provides a live demonstration of Community Commons’ mapping technology features and their Needs Assessment Toolkit. Speakers demonstrate how these tools can be used to inform a health center’s community health needs assessment and increase knowledge of available data resources. This will help to improve health center capacity to monitor and track the needs of medically underserved areas and populations. More Details...

Relevance of the Medicare Access and Chip Reauthorization Act (MACRA) to Health Information Exchange (HIE): An Issue Brief (2018). Resource Type: Publication. Description: This document provides an overview of Medicare Access and CHIP Reauthorization Act (MACRA), how HIE links to MACRA, and how health centers might be impacted. In this brief, we describe the relationship between new federal legislation regarding physician payment and the exchange of health information among organizations. For many years, Medicare has paid physicians on the basis of a resource-based relative value scale. This approach has led to increases in resource utilization and inappropriate care rather than rewarding physicians on the basis of quality of care and patient outcomes. It has resulted in steadily increasing physician fees, which the government attempted to control by implementing the Medicare sustainable growth rate (SGR). SGR slowed the increase and could even result in decreases in physician reimbursement. There has been a need to address these issues and to provide incentives which might lead to greater value to patients and fairer physician Medicare reimbursement. Download the brief below. More Details...

A Closer Look At Health Center-Based MLPs: Where They Are, How They Work, and How They are Funded (2018). Resource Type: Publication. Description: This issue brief from the National Center for Medical-Legal Partnership describes how and where these partnerships operate, and how state primary care associations are supporting these programs. It also discusses how health-center based medical-legal partnerships are financed, with a spotlight on four states that integrate financing for legal services in Medicaid payment arrangements. More Details...

Taking Care of Your High Blood Pressure (2018). Resource Type: Patient Material. Description: This interactive tool is a great resource for monitoring high blood pressure along with self management strategies and information. More Details...

Social Determinants of Health Self-Assessment (2018). Resource Type: Toolkit. Description: This Social Determinates of Health Self-Assessment will help administrators determine which SDOH markers their health center patient screening process is incorporating and the success of current SDOH strategies utilized to help the agricultural worker population. More Details...

PrEP and Transgender Communities: Evidence Informed Practices (2018). Resource Type: Archived Webinar. Description: During this webinar participants will learn how to 1) describe curretn guidelines for PrEP use, 2) review data on PrEP among transgender people, and 3) identify gender-affirming practices for PrEP implementation. More Details...

Payment Innovation and Health Center Dental Programs: Case Studies from Three States (2018). Resource Type: Publication. Description: As dental care reimbursement follows the trends of healthcare overall towards value-based payment reimbursement, lessons from pioneers in dental payment innovation will inform effective health center strategies that will both strengthen the dental safety network and improve the oral health of the communities they serve. This document outlines interviews from organizations in three states on how health center dental programs are adapting clinical care systems under payment innovation incentives. More Details...

Patient-Centered Care: Case Studies on End of Life: Healing Hands (2018). Resource Type: Publication. Description: This CME-accredited issue of Healing Hands is dedicated to patient-centered palliative care for people without homes and presents five case studies that highlight issues and challenges that clinicians may face in providing end of life care to this population. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2018). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. More Details...

Managing Asthma Triggers (2018). Resource Type: Toolkit. Description: This interactive tool is a resource for helping patients understand what asthma triggers are and how to monitor which ones most affect them. It also offers self management strategies and a space for a personal plan of action. More Details...

HIV and STI Prevention among LGBTQ People (2018). Resource Type: Archived Webinar. Description: During this webinar, participants will learn how to 1) describe risk factors for HIV and STIs among LGBTQ people, 2) summarize strategies to reduce HIV and STIs among LGBTQ people and 3) identify how to incorporate a package of prevention services into routine clinical care for LGBTQ people. More Details...