Resource Details

Crisis Intervention and De-escalation in Primary Care Learning Collaborative

Session 4: Ask the Experts

Year Developed: 2024

Resource Type: Archived Webinar.

Primary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians Enabling Staff
Secondary Audience: Board of Directors PCAs

Language(s): English

Developed by: Renaye James Healthcare Advisors (RJHA) (See other resources developed by this organization).

Resource Summary: This Renaye James Healthcare Advisors\' Learning Collaborative offered four learning sessions to help healthcare workers identify, de-escalate, and intervene in crisis behaviors in the healthcare setting. These four sessions used evidence-based practice interventions that promote safety for patients and staff by emphasizing preventive measures and least-restrictive/non-physical interventions to reduce the risk of unsafe crisis behaviors. Each session of the Learning Collaborative will provided an opportunity for the participants to plan de-escalation and crisis interventions that promote patient and staff safety in their health centers.

Resource Details: Participants engaged in interactive case vignettes designed to demonstrate and reinforce the skills they have learned throughout the training program. This hands-on approach allowed participants to apply their knowledge in realistic scenarios, ensuring they are well-prepared to handle crises effectively. Additionally, participants will have had the opportunity to review their developed policies and procedures with peers and presenters, receiving valuable feedback to refine their crisis prevention plans. The session concluded with a Q&A segment, where participants asked questions and sought expert advice to address any remaining concerns or clarify key concepts.

Resource Topic: Clinical Issues

Resource Subtopic: Behavioral Health.

Keywords: Access to Care, Care Coordination, Education of - Staff (e.g., Competency-Based), Health Risk and Behavior, Injury and Violence Prevention, Mental Health, Policies and Procedures, Prevention, Risk Management, Team-Based Care.