Crisis Intervention and De-escalation in Primary Care Learning Collaborative
Session 1: How to Identify and Prevent Crisis Behaviors in Health Care Settings
Year Developed: 2024
Resource Type: Archived Webinar.Primary Audience: Clinicians
Enabling Staff
Secondary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.)
PCAs
Language(s): English
Developed by: Renaye James Healthcare Advisors (See other resources developed by this organization).
Resource Summary: This Learning Collaborative will provide four learning sessions to help healthcare workers identify, de-escalate, and intervene in crisis behaviors in the healthcare setting. These four sessions will use evidence-based practice interventions that promote safety for patients and staff by emphasizing preventive measures and least-restrictive/non-physical interventions to reduce the risk of unsafe crisis behaviors. Each session of the Learning Collaborative will provide an opportunity for the participants to plan de-escalation and crisis interventions that promote patient and staff safety in their health centers.
Resource Details: This session aims to equip participants with skills and knowledge to effectively identify and manage potential crises in various environments. Upon completion of the training, participants will be able to: identify verbal, non-verbal, and behavioral warning signs of a potential crisis; identify potential triggers that may increase the likelihood of crisis behaviors; utilize self-conduct skills (verbal, non-verbal, behavioral) to de-escalate a crisis or potential crisis; and create an environmental self-assessment to determine factors in the physical space that may increase crisis behaviors.
Resource Topic: Clinical Issues
Resource Subtopic: Behavioral Health, Substance Use Disorders.
Keywords: Care Coordination, Education of - Staff (e.g., Competency-Based), Health Risk and Behavior, Integrated Care, Mental Health, Non-Clinical Services, Policies and Procedures, Prevention, Risk Management, Screening, Team-Based Care.This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.