Quick Finds: Operations

Job Description for Health Informatics Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Health Informatics Manager in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Health Informatics Manager provides programming and data management support for projects at the Health Center. More Details...

Job Description for Data Team Research Assistant: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Data Team Research Assistant in a well-staffed Health IT department of a health center. Job Description: Reporting to the Project Manager, the Research Assistant assists in the performance of current research studies and projects in the department, in collaboration with the Health Center. More Details...

Job Description for Data Management Assistant: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Data Management Assistant in a well-staffed Health IT department of a health center. Job Description: Reporting to the Health Informatics Specialist, assists in managing data for current projects in the department, in collaboration with the Health Center. More Details...

Job Description for Clinical Data Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Data Specialist in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Health Informatics Manager, the Clinical Data Specialist provides data management support and statistical analyses for research studies and evaluations conducted in the Health Center. More Details...

Job Description for Clinical Data Project Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Data Project Manager in a well-staffed Health IT department of a health center. Job Description: Reporting to the Manager of Health Informatics, the Clinical Data Project Manager assumes the major responsibility for the operation and implementation of multiple clinical data projects and uses this leadership role to collaborate with others and develop new projects. More Details...

Job Description for Clinical Applications Support Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Applications Support Specialist in a well-staffed Health IT department of a health center. Job Description: Reporting to the Clinical Applications Manager, the Fenway Health Clinical Applications Support Specialist (1) assists with CPS related activities and (2) coordinates and collaborates with other departments on CPS-related projects. The Support Specialist’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure. More Details...

Job Description for Clinical Applications Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Applications Manager in a well-staffed Health IT department of a health center. Job Description: Reporting to the Associate Director for Health Informatics and Data Services, the CPS analyst (1) plans all CPS related activities and (2) coordinates and collaborates with other departments on CPS-related projects. The CPS Analyst’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure. More Details...

Job Description for Associate Director of Informatics and Data Services: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for an Associate Director of Informatics and Data Services in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Administrative Director of TFI, the Associate Director for Informatics and Data Services is responsible for the overall direction and daily management of the Data Center and Informatics team. He/She has responsibility for the development and maintenance of databases related to research projects in TFI. He/She supervises the collection, standardization and reporting of all data for program and service development, strategic planning and continuous quality improvement for Fenway Health clinical operations. More Details...

Clinician's Guide to the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA) and the Food Quality Protection Act (FQPA) (2016). Resource Type: Publication. Description: This publication provides an overview of the Federal Instecticide and Fungicide Act (FIFRA) and the Food Quality Protection Act (FQPA), federal policies that regulate the use and sale of pesticides. More Details...

Clinician's Guide to OSHA's Field Sanitation Standard (2016). Resource Type: Publication. Description: This publication provides an overview of OSHA's Field Sanitation Standard. More Details...

Outreach Business Value Webinar: Increase Revenue & Avoid Costs (2016). Resource Type: Archived Webinar. Description: This webinar addresses the role outreach plays in 1) increasing patient revenue and grant funding and 2) leveraging community resources to avoid costs and capture non-clinical revenue. HOP presents how these topics are tied to financial benefits, and which outreach activities can contribute to seeing these benefits at your own organization. The webinar also includes an overview of HOP’s OBV Toolkit, including the return on investment calculators and the OBV frameworks: Dimensions of Outreach Program Integration and Strategic Framework. More Details...

Patient Centered Health Home: Digital Story (2016). Resource Type: Video. Description: This digital story is a great resource for use by outreach staff to inform the community about the unique features of a Patient Centered Health Home. Through this video, and through the story of Mr. Mendoza, patients learn what they might experience in a health home before, during, and after a visit.  More Details...

Outreach Business Value Webinar: Clinical Efficiency & Triple Aim (2016). Resource Type: Archived Webinar. Description: This webinar addresses the role outreach plays in 1) improving clinical efficiency and 2) earning payments for payments for triple aim outcomes. HOP presents how these topics are tied to financial benefits, and which outreach activities can contribute to seeing these benefits at your own organization. The webinar also includes an overview of HOP’s OBV Toolkit, including the return on investment calculators and the OBV frameworks: Dimensions of Outreach Program Integration and Strategic Framework. More Details...

Coffee Break Webinar: Outreach Business Value Toolkit (2015). Resource Type: Archived Webinar. Description: Health Outreach Partners presents “Introduction to the Outreach Business Value Toolkit.” HOP’s Outreach Business Value (OBV) Toolkit is a unique way to demonstrate the financial benefits of a well integrated health outreach program. Join us for this Coffee Break Webinar to get a brief overview of the OBV project, including the two key frameworks that make up part of the OBV toolkit. More Details...

Catalog of Community Health Needs Assessment Tools and Resources (2015). Resource Type: Publication. Description: This catalog provides a thorough list of the available tools and resources for conducting a CHNA, including a brief description, a link to the resource, a list of notable features, the target audience, examples of use, and the cost to access the resource. More Details...

Leveraging Outreach to Support the Patient-Centered Medical Home (2015). Resource Type: Publication. Description: This resource provides concrete strategies for using outreach teams to enhance PCMH recognition and implementation, based on a a review of existing sources and data from interviews with key staff from health centers, health departments, Primary Care Associations, and other technical assistance providers. More Details...

A User’s Guide for Implementation of Interprofessional Oral Health Core Clinical Competencies: Results of a Pilot Project: Integration of Oral Health and Primary Care Practice (2015). Resource Type: Publication. Description: This user's guide provides strategies for health centers to implement the oral health core clinical competencies for integration of oral health and primary care practice. The guide includes promising practices from health centers that piloted the implementation fo the core clinical competencies. More Details...

Surviving Severe Weather: Tools to Promote Emergency Preparedness for People Experiencing Homelessness (2014). Resource Type: Toolkit. Description: This is a compendium of informational flyers meant to support trainings for people experiencing homelessness to endure various severe weather events, including hurricanes, floods, extreme heat, etc. More Details...

Integrating Homeless Service Providers and Clients in Disaster Preparedness, Response, and Recovery: Issue Brief (2014). Resource Type: Publication. Description: This issue brief outlines strategies to integrate people experiencing homelessness into disaster preparedness and response, examines homeless individuals’ and service providers’ awareness and perception of targeted preparedness efforts, and offers recommendations for other communities looking to improve disaster assistance for people experiencing homelessness. More Details...

Enabling Services at Community Health Centers (2010). Resource Type: Publication. Description: This report introduces the important role enabling services (ES) play in the delivery of high quality care for medically underserved Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs). It details the high utilization of such services and the impact they have on patients' health outcomes. It concludes with recommendations for establishing a nationally recognized standard for ES data collection and utilization, integrating ES into the Patient-Centered Medical Home (PCMH) model, and funding to sustain and ensure quality services. More Details...

Providing Culturally and Linguistically Appropriate Care in Emergency Responses: Stories and Lessons Learned from Hurricane Sandy (2005). Resource Type: Publication. Description: This second edition of AAPCHO's emergency preparedness compendium highlights the value and need for sharing best practices that are sensitive to the specific needs of Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs) in emergency management efforts. More Details...

Understanding & Advancing the Health Center Role in Local Emergency Response (43186). Resource Type: Archived Webinar. Description: Health centers play a crucial role in local emergency planning and response efforts. Panelists from across the country will share their experiences in building health care coalitions and other collaborative opportunities to position health centers for a greater impact in preparedness and response. More Details...

Preparing for Value-Based Care: A Guide for Health Centers (43402). Resource Type: Publication. Description: This publication serves as a primer on value-based care for community health centers, specifically in treating chronic diseases. More Details...

Planning for Specific Hazards - Bolstering Health Center Staff Readiness for an Outbreak (43179). Resource Type: Archived Webinar. Description: This webinar explores the value of developing hazard-specific plans, such as for infectious disease outbreaks, as part of an all-hazards approach to emergency preparedness. Panelists share tips for prioritizing hazards and guidance on planning for an outbreak, including how to effectively train staff, test plans, and access helpful resources. More Details...

Navigating the CMS Emergency Preparedness Rule: A Step-by-Step Guide (43397). Resource Type: Publication. Description: This guide serves to help health centers navigate CMS requirements. More Details...

Joint Commission BPHC Strategies to Keep Health Center Employees Engaged (2018). Resource Type: Archived Webinar . Description: Research shows that health care organizations that routinely assess and achieve high employee satisfaction scores, have these 3 important factors: 1) leadership support, 2) a culture of open communication and 3) employee empowerment and initiative in providing the best possible care to patients. Combined, these factors result in job satisfaction and retention, increased self-confidence, better job performance, effective team relationships, and ultimately enhances the workplace environment and improves quality of care provided to patients. This webinar will provide an overview of these key factors and will discuss strategies to create an organizational culture of open communication, leadership, engagement and will include tips and tools to administer and assess staff satisfaction surveys on an on-going basis. Recommendations will be made regarding strategies for successful implementation of systems, practices, training, etc., with the ultimate outcome of improving staff engagement. More Details...

Integrating Team-Based Care to Improve Clinical Outcomes (43403). Resource Type: Publication. Description: This publication serves as a primer on care team formation for community health centers, specifically as a means of treating chronic diseases. More Details...

Importance of Multi-Disciplinary and Multi-Tier Succession Planning (2015). Resource Type: Archived Webinar . Description: To many, “Succession Planning” means one thing: “When is the boss retiring and how will subsequent changes in leadership affect the organization.” While top-level executive change is critical to the Migrant Health movement, given the age of the program and the significant number of Executives who have devoted their careers to running Migrant and Community Health Centers, real Succession Planning happens at all levels of the organizational structure, and is multidisciplinary in scope. This workshop will provide tools that can be useful at any level, and will encourage frank dialog about the risks associated with lack of a viable corporate succession plan. More Details...

Emergency Preparedness: Secondary PPE Training (43481). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Primary PPE Training: PPE Donning and Doffing Exercise (43481). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Panel Discussion Q&A: Emerging Infectious Disease Readiness for Community Health Centers and Ambulatory Care (43481). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, Bernadette Thomas, Lt. Brian Pomodoro, Sr., and Sarah Darcy answer questions about emerging infectious disease readiness for community health centers and ambulatory care. More Details...

Emergency Preparedness: Infectious Disease Surveillance: Infectious Disease Surveillance in Massachusetts and Beyond (43481). Resource Type: Archived In-Person Training. Description: Larry Madoff, MD, speaks on infectious disease surveillance in Massachusetts and beyond. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (43481). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (43481). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Health Center Perspective: Protecting our Workforce and Patients from Emerging Infectious Disease (43481). Resource Type: Archived In-Person Training. Description: Bernadette Thomas, DNP, Chief Operations Officer for Lynn Community Health Center speaks on protecting our workforce and patients from emerging infectious disease More Details...

Emergency Preparedness: Ebola Training & Overview: Ebola Training & Overview (43481). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, ELWA Hospital, speaks on Ebola, its history, treatment, and personal experience contracting it. More Details...

Emergency Preparedness Conference Recordings (43481). Resource Type: E-Learning. Description: These presentations were given at a one-day conference hosted by the Massachusetts League of Community Health Centers (MassLEAGUE). The conference focused on the realities of primary care and proper infection control for stopping the spread – and fear – of emerging infectious diseases. Topics include epidemiology and disease surveillance, lessons learned from the recent global threat of Ebola, and an interactive session on personal protective equipment. More Details...

Emergency Preparedness Communications: Key Considerations (43524). Resource Type: Archived Webinar. Description: This webinar describes key communication strategies for utilization by health centers before, during, and after an emergency and introduces an adaptable template to create an emergency preparedness communications plan. More Details...

Considerations for Serving Residents of Public Housing During Emergencies and Disasters: Staff and Patient Wellness (44174). Resource Type: Archived Webinar. Description: Hosted by the National Nurse-Led Care Consortium and the National Center for Health in Public Housing, this webinar discusses staff well-being and patient wellness during emergencies and disasters. This webinar provides health centers with guidance for developing tools and resources that enable the health center workforce and the patients they serve to navigate the practical and psychological after-effects of disaster events. More Details...

Ag Worker Identification for Patients (2018). Resource Type: Educational Video. Description: This digital story is designed to help Health Centers identify Ag Workers for identification and registration purposes. It is perfect for playing in waiting rooms and is a great educational resource for community outreach and other health care professionals. This digital story is also an excellent staff training tool. More Details...

Ag Worker Idenitfication Front Office Reference Sheet (2021). Resource Type: Publication . Description: This tool is designed to help health center staff ask the right questions to accurately identify, classify and report MSAWs in the Uniform Data System (UDS). It provides information to help illustrate the tasks and industries included in HRSA’s definition of agriculture, as well as provide general guidelines for proper classification and reporting of MSAWs in UD More Details...

Telehealth Office Hour: Remote Patient Monitoring (June 15, 2023): Remote Patient Monitoring (n.a.). Resource Type: Archived Webinar. Description: During this webinar, you’ll learn about the practical aspects of implementing an RPM program in your health center. We discuss impact on Operations, staff considerations, patient guidance, communicating outcomes and sustainability of the program. More Details...

Dental Forms Library (n.a.). Resource Type: Publication. Description: The NNOHA Dental Forms Library is a collect of documents from health center dental programs. Some content includes consent form examples, dental practice policies and procedures, and human resource forms. More Details...