Quick Finds: Operations

HITEQ Highlights: Getting Started with a Social Media Strategy for HIV Prevention and Care (2020). Resource Type: Archived Webinar . Description: Join the HITEQ Center for a webinar on how to develop a social media strategy to improve your health center’s HIV prevention and care outreach. Using the POST (People, Objectives, Strategy, Technology) method, attendees learned how to use social media more efficiently to reach your target audiences. We also reviewed social media platforms including Facebook, Instagram, and Twitter, their uses and differences. Attendees received recommendations for social media management and graphic design tools at the end of the discussion. More Details...

Cost Allocation: Getting the Basics Right (2020). Resource Type: Archived Webinar. Description: To assist health center finance and accounting staff in preparing for the transition from fee-for-service to value-based care, The Delta Center for a Thriving Safety Net is hosting a webinar training series, Understanding Your Costs in an Evolving Payment Environment, facilitated by Capital Link. This first webinar will provide a detailed review of the methodology for allocating costs in a fee-for-service accounting environment (direct, indirect, and overhead), and an introduction to how “costing” will differ in a value-based system.  More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2020). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. From defining target outcomes to simplifying scheduling templates to aligning panel size, the participant will learn a replicable process for moving forward with each of their primary care teams through what is often a contentious and divisive operational imperative. More Details...

Migrant Family Emergencies (2020). Resource Type: Publication. Description: This document contains important questions for all migrant families in emergency preparedness. Emergency situations can be hard to predict, but there are easy steps you can take to be prepared. More Details...

Implementing Post-Graduate Residency Training Programs: Building the Case for Implementing Postgraduate Residency Training Program (2019). Resource Type: Archived Webinar. Description: This webinar will provide background and details on why your health center should consider developing a program, and the return on investment to your organization and the community health center system as a whole. Faculty includes innovators and health center leaders who are directly engaged in building and developing these models across the nation. More Details...

Identification of Military Veterans upon Implementation of a Standardized Screening Process in a Federally Qualified Health Center (2019). Resource Type: Publication. Description: The identifcation of veterans receiving care in community-based settings is important and has implications for healthcare delivery and workforce training and development. More Details...

Project Highlight: The Floating Hospital, NY (2019). Resource Type: Publication. Description: This summary describes The Floating Hospital, Inc.’s (TFH) expansion efforts in Long Island City, NY, highlighting the capital project planning, financing, and estimated community impact of a new $7.5 million health center capital facility. More Details...

Center of Excellence for Protected Health Information: FOCUS: PHI is a SAMHSA-funded source for clear and accurate information about patient privacy and confidentiality (2019). Resource Type: Other. Description: Clear and accurate information about confidentiality is important to ensure that patient privacy is protected and that privacy laws are not erroneously interpreted to prevent disclosure of patient information. Individuals living with mental illness or substance use disorders may not seek care without guarantees of confidentiality and privacy protections. Clarifying privacy protections and promoting communication of patient records is critical for improving patients’ access to care and quality of treatment once in care. The Center for Excellence for Protected Health information is supported by SAMHSA and includes key resources around privacy and confidentiality. More Details...

Increase Access to Care Self-Assessment (2019). Resource Type: Toolkit. Description: Our Migrant Health Program Self-Assessment tool will provide your health center with the framework to assess and document current status of your MSAW program, and to identify gaps and areas of improvement to better reach and serve your MSAW population. More Details...

Using Human Resource Metrics (2019). Resource Type: E-Learning. Description: The purpose of this course is to provide examples of Human Resource (Metrics) to help your organization measure the effectiveness and efficiency of your HR policies and help indicate areas that require additional analysis to improve the Employee Life Cycle (ELC). More Details...

Legal Requirements and Issues Concerning Wraparound Payments to FQHCs (2019). Resource Type: Publication. Description: The federal law addressing the Medicaid FQHC PPS contains special provisions regarding payments to FQHCs for services rendered under contract with a Medicaid managed care organization (MCO). In essence, states are required to make payments to FQHCs to cover the difference between amounts paid to the FQHC by a Medicaid managed care organization (MCO) and the FQHC’s PPS rate (if the latter is higher).3 These supplemental payments, which are made directly from the state to the FQHC, are sometimes referred to as “wraparound” payments. This Issue Brief provides an overview of the law relating to wraparound payments to FQHCs, and identifies several current key policy issues relating to FQHCs’ participation in Medicaid managed care. More Details...

Health Center EHR Transition: Tips for everything from selection to contract negotiation to implementation (2019). Resource Type: Publication. Description: The HITEQ Center has a number of EHR transition tools that may be helpful for health centers that are considering a transition from one EHR to another. This resource brings together all these tools for easy access. More Details...

Compliance with 42 CFR Part 2: A Case Study with Community Medical Centers, Inc. (2019). Resource Type: Publication. Description: Health centers are actively expanding the substance use treatment services they offer in the community to address access to care for opioid use disorders, and more broadly to address better screening, referral and timely access to all substance use disorder (SUD) treatment. This case study is an example of how a health center is assessing operations to comply with 42 CFR Part 2, with a particular focus on changes to their health information technology (IT) systems. It includes a 42 CFR Part 2 Regulatory Checklist that health centers may find particularly helpful to review. More Details...

Team as Treatment - Driving Improvement in Diabetes (2019). Resource Type: Archived Webinar. Description: This webinar will share evidence-based models that will provide a framework for health centers to optimize the team in primary care. More Details...

Defining an Effective Change in Scope (2019). Resource Type: Publication. Description: This document explains the definition of a Medicaid change in scope and why this process is important for payment and care transformation. More Details...

Implementing Mobile Dental Services in an Elder Care Facility: Promising Practice (2019). Resource Type: Publication. Description: Harbor Health Services in MA identified a need for oral health care for the elderly population in their community. As a result, they implemented a program to offer dental services in an elder care facility in their community. This promising practice describes their program and lessons learned. More Details...

Establishing a Dental Clinic in a Hospital Emergency Department: Promising Practice (2019). Resource Type: Publication. Description: This promising practice follows Community Health Center of Franklin County in Massachushetts. This health center established a dental clinic in a hospital emergency department as an emergency room diversion strategy for patients experiencing dental problems. More Details...

Medicaid FQHC PPS Checklist (2019). Resource Type: Publication. Description: This resource outlines important information regarding the Medicaid FQHC Prospective Payment System. Federal law requires that State Medicaid agencies pay federally-qualified health centers (FQHCs or “health centers”) using a prospective payment system (PPS). This Medicaid FQHC Prospective Payment System Checklist is designed to assist FQHCs and Primary Care Associations (PCAs) in assessing FQHCs’ PPS rates and in pursuing strategies to make the PPS methodology work better. More Details...

Group Visits Fact Sheet (2019). Resource Type: Publication. Description: This resource goes into detail on group visits in Medicare and Medicaid and how payment works. More Details...

General & Basic Operations for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: This Office Hour is led by a subject matter expert to discuss and answer participants' questions about the importance of general and basic operations as part of a clinical leader's core competency development. More Details...

Complex Care Health Settings and Medical-Legal Partnerships (2019). Resource Type: Publication. Description: This fact sheet describes five complex care settings that have integrated medical-legal partnership services into care delivery to tackle SDOH. It also features data on the ways these partnerships have demonstrated initial success in improving both physical and mental health conditions as well as stabilizing income and housing for patients with complex conditions while also curbing costly overuse of health care services by addressing the root causes of patients’ problems. More Details...

Clinician Guides for Farmworker Health and Safety Regulations: MCN and Farmworker Justice offer these guides to assist clinicians in understanding farmworker health and safety regulations. OSHA’s Field Sanitation Standard; EPA's Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA); EPA's Food Quality Protection Act (FQPA); EPA’s Worker Protection Standard (WPS). (2019). Resource Type: Toolkit. Description: MCN and Farmworker Justice offer these guides to assist clinicians in understanding farmworker health and safety regulations. Environmental and occupational health topics includes: EPA’s Federal Insecticide, Fungicide, and Rodenticide Act; EPA’s Food Quality Protection Act; EPA’s Worker Protection Standard More Details...

Reporting of Community Health Workers in the Uniform Data System (2019). Resource Type: Publication. Description: With Community Health Workers (CHWs) identified as a unique staffing category in the Uniform Data System (UDS) for the first time in 2016, the number of FTEs reported has been much lower than expected (879 FTEs across 1367 grantees). Although in 2017, a slight increase was shown (1,130.36 across 1373 grantees), these figures appear inconsistent with the anecdotal evidence of widespread utilization of CHWs in Health Center settings. These inconsistencies may reflect unclear guidance on how to accurately identify and report the work of CHWs. More Details...

Bilingual Greetings for Monolingual Staff (2019). Resource Type: Publication. Description: The List of English Greeting Words & Phrases for Monolingual Front Office Staff is a two-page document providing a list of commonly used English greeting words and phrases with Spanish translations and a phonetic pronunciation guide. The list is a product of the Language Access More Details...

Federal Housing Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Spanish) (2018). Resource Type: Publication. Description: Information about available housing assistance after a major disaster. More Details...

Federal Housing Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Haitian Creole) (2018). Resource Type: Publication. Description: Information about available housing assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (English) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Spanish) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Haitian Creole) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2018). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. More Details...

Effective Partnerships Guide: Improving Oral Health for Migrant and Seasonal Head Start Children and their Families (2018). Resource Type: Publication. Description: The purpose of this guide is to create an opportunity for Migrant and Seasonal Head Start (MSHS) programs and health centers to learn more about each other’s programs, share resources, foster new partnerships and strengthen ones already in place. Although the guide focuses primarily on oral health, information about medical health services is included. More Details...

The Fundamentals of Developing a FQHC APM (2017). Resource Type: Archived Webinar. Description: This webinar provides the basis for developing capitated FQHC APM and some best practices. More Details...

Growing Our Own: Cultivating the Next Generation of Primary Care Physicians in Community Health Centers (2017). Resource Type: Publication. Description: It is critical to advance policies and programs that help community health centers (CHCs) become Educational Health Centers (EHCs)2 and “grow their own” primary care training opportunities. This paper explores several pathways for promoting CHCs as teaching environments - enhanced partnerships between Academic Medical Centers (AMCs) and CHCs (with either the AMC or the CHC as the sponsoring institution3), and CHCs participating in HRSA Teaching Health Center (THC) funding opportunities (with sponsorship either by the CHC alone or by a consortium body) - and posits a spectrum of options and costs associated with each of these pathways to train medical residents. More Details...

42 CFR Part 2 Final Rule and Health Center Compliance: A HITEQ Webinar in collaboration with the California Primary Care Association (CPCA) (2017). Resource Type: Publication. Description: This presentation explored the history and recent changes of 42 CFR Part 2, review common definitions, and how the changes may affect integrated medication-assisted treatment (MAT) and Screening, Brief Intervention, and Referral to Treatment (SBIRT) programs, and discussion on LifeLong Medical Care’s experience. More Details...

Outreach and Value-Based Care (2017). Resource Type: Publication. Description: HOP’s new resource Outreach & Value-Based Care: Impacting Health Care Delivery and Cost through Integrated Community Health Outreach Programs, describes how health centers can use their outreach teams to enhance value under service delivery models such as Patient Centered Medical Homes (PCMH) and Accountable Care Organizations. It offers examples of how outreach programs can enhance revenues from alternative payment models such as shared savings, pay-for-performance, and PCMH supplemental payments. The resource is a complement to HOP’s Outreach Business Value Toolkit. More Details...

Self-Care: Taking Care of Ourselves So We Can Take Care of Others (2017). Resource Type: Publication. Description: This resource offers examples of three innovative approaches that have been successfully implemented by health centers across the country. Each profile includes information on the population assessed, data collection methods, how findings were shared and applied, and lessons learned. Health centers can use this resource to apply proven strategies to the planning and implementation of their own needs assessment. More Details...

Advancing Health Care Through Care Coordination (2017). Resource Type: Archived Webinar. Description: Care coordination emphasizes collaboration between providers to increase quality of care and ultimately improve patient outcomes. In addition, this model can help reduce the overall cost of care by reducing medication errors, repetitive tests, and prevent hospital admissions. During this webinar, panelists share information about their care coordination efforts and offer important considerations for health centers hoping to start, improve, or expand care coordination programs. More Details...

Promising Practice: Ohio Hills Dental Program Redesign (2017). Resource Type: Publication. Description: Ohio Hills Health Services is a FQHC in Eastern Ohio. In 2014, Ohio Hills underwent a comprehensive evaluation of its dental program. They were given a dental performance improvement plan. This promising practice outlines their dental program redesign and lessons learned. More Details...

Dashboard Collaborative Pilot Change Package (2017). Resource Type: Publication. Description: NNOHA launched the Dashboard Quality Improvement Learning Collaborative to enhance the quality of oral health services in health center dental programs. The health centers in this learning collaborative utilizes the Health Center Dental Dashboard measures. This change package shares the ideas and promising practices tested to improve on these dashboard measures. More Details...

Contracting for Dental Services In Health Centers: Implementation Strategies (2017). Resource Type: Publication. Description: Health centers may contract for dental services as a way to increase access to care. NNOHA conducted interviews with health centers that are sustainably contracting for dental services. This publication shares those promising practices. More Details...

Contracting for Dental Services In Health Centers: A Checklist for Planning (2017). Resource Type: Publication. Description: Contracting for dental services is one service delivery method that may be used to provide and/or increase access to dental care for health center service area populations. This checklist will assist health centers in determining if contracting is an appropriate strategy for them. More Details...

Orientation Follow-up Survey (2016). Resource Type: Publication. Description: This follow up survey is given to the employee following the first 2-4 months of employment. This follow up survey is given to the employee following the first 2-4 months of employment. This information is used to inform the supervisor how helpful the orientation was and what, if any, information was missing. It can help improve the new employee orientation for future employees. More Details...

Job Postings: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: The following resource provides links to organizations that include job postings for Health IT and Quality jobs. This may be helpful to those both seeking employment or simply looking to learn more about the field and the kinds of positions that are available. The following resource provides links to organizations that include job postings for Health IT and Quality jobs. This may be helpful to those both seeking employment or simply looking to learn more about the field and the kinds of positions that are available. Job titles are not standard across the industry so perusing the various job openings will give a sense of the types of functions people perform in the Health IT/Quality area. In addition, employers may post openings on many of these sites. More Details...

Building Resources to Support Civil Legal Aid Access in HRSA-Funded Health Centers (2016). Resource Type: Publication. Description: This issue brief describes how health centers used supplemental funding to anchor MLP services as part of enabling services activities. It shares the experiences of health centers from Hawai’i to New Hampshire that received expanded services awards from HRSA and used them for legal-related enabling services, and extrapolates lessons for other health centers about the impact of collaborations between health centers and civil legal aid services and how to leverage funding opportunities for fostering medical-legal partnerships. More Details...

Health IT Staff Resume Screening Tool: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This is a list of key words and phrases that can be used to pre-screen resumes for HIT/QI jobs to help quickly identify candidates for an additional screen. More Details...

Health IT Staff Recruitment Strategies: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This resource provides ideas about the latest recruiting tips used by community health centers as well as leading organizations from other industries. Review the strategies and identify ones that could work in your organization.  Adapt them as necessary to fit your particular needs and resources. This resource provides ideas about the latest recruiting tips used by community health centers as well as leading organizations from other industries. Review the strategies and identify ones that could work in your organization.  Adapt them as necessary to fit your particular needs and resources. More Details...

Job Description for Senior Programmer/Analyst: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Senior Programmer/Analyst in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Senior Programmer/Analyst provides programming and data management for projects at the Health Center. More Details...

Job Description for Junior Programmer/Analyst: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Junior Programmer/Analyst in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Junior Programmer/Analyst provides programming and data management for projects at the Health Center. More Details...

Job Description for Health IT/QI Project Director: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Project Director in a well-staffed Health IT department of a health center. Job Description: Reporting to the Associate Director of Informatics and Data Services, the Project Director assumes the major responsibility for the operation and implementation of multiple research projects and uses this leadership role to collaborate and develop new research projects. More Details...

Job Description for Health Informatics Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Health Informatics Specialist in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Health Informatics Manager, the Health Informatics Specialist provides data management support and statistical analyses for projects conducted at the Health Center. More Details...