Quick Finds: Operations

Quality Improvement Starter Kit (2020). Resource Type: Toolkit. Description: This resource, developed by AFL Enterprises, includes virtual training resources that can be used to share quality improvement techniques and practices more widely within your health center. More Details...

Leading Effectively Articles: Make Leadership Happen with DAC Framework: Direction + Alignment + Commitment (DAC) = Leadership (2020). Resource Type: Publication. Description: The Center for Creative Leadership provides evidence based resources to support the building of leadership capacity throughout an organization. While CCL stops short of building a customized leadership development solution specific to the unique culture and challenges of a health center, their research, resources, and leadership concepts are highly transferrable to health center organizations (health centers, PCAs, HCCNs, NTTAPs, etc.). This specific resource speaks to a \"whole system\" approach to leadership, rather than putting the weight of leaders on an individual manager or executive. More Details...

Webinar: Laying the Foundation for Lawyers on the Health Center Team Part I: SDOH Needs and Legal Staffing (2020). Resource Type: Archived Webinar. Description: As part of our work as an HRSA-funded National Training and Technical Assistance Partner (NTTAP), the National Center for Medical-Legal Partnership published a toolkit that provides the health center community with information and resources on how to integrate patient-centered lawyers as part of the health care team. Learnings from the toolkit were unpacked in a 5-part webinar series. More Details...

Mergers and Acquisitions: A Practical Guide for Community Health Centers (2020). Resource Type: Publication. Description: Many health centers are exploring acquisitions and mergers as a means to ensure sustainability, expand services, and maintain patient access to basic health care services. This detailed guide, published by the California Health Care Foundation, is designed to help you navigate the process to consummate an effective merger or expansion so you and your new partner can get back to the essential job of providing high-quality health care and enhanced access to the communities you serve. More Details...

COM Talks: Crisis Communications (2020). Resource Type: E-Learning. Description: As part of the COVID-19 Supplemental Funding activities for the Virginia Community Healthcare Association’s 330 Work Plan, the Association has been producing live learning sessions via Zoom at least once a month for health center communications and outreach staff. In each session, a contracted subject matter expert covers a communications and outreach topic pertinent to COVID-19 and crisis/emergency communications. Sessions so far have included Crisis Communications Planning, Outreach Strategies for Vulnerable Populations During a Crisis, and Myth Busting Strategies to Promote Truth Online. Session recordings are available on the Association’s on-demand training platform, the Community Health Center Learning Library. More Details...

Serving Rural Patients with Telehealth: Resources and Tips for Federally Qualified Health Centers: A HITEQ telehealth publication (2020). Resource Type: Publication. Description: With the challenges of provider shortages and lack of accessible facilities, telehealth presents an opportunity for health centers serving rural areas to expand health services, integrate primary care with subspecialty services, and improve care management.6 Telehealth provision in rural communities is particularly important and in-demand during the COVID-19 pandemic as many health centers have had to quickly transition to providing remote services. While telehealth has the potential to improve healthcare provision and access, many rural areas lack the reliable broadband connection and devices necessary for high-quality telehealth provision. More Details...

Bringing lawyers onto the health center care team to promote patient & community health: A planning, implementation and practice guide for building and sustaining a health center-based medical-legal partnership (2020). Resource Type: Publication. Description: The toolkit has four parts: 1. Outlines nine conversations that a health center team should have with its legal partners to plan for an MLP’s long-term success and to integrate it into the health center’s operations. 2. Is a deep dive into the specifics of how to develop screening, referral, and service delivery workflows. 3. Looks at how integrating legal services can support health center workforce development, with a particular focus on training. 4. Illustrates the types of projects MLPs can engage in to help your health center move upstream to address SDOH and health equity at a policy level. More Details...

EnVision Centers, Jobs Plus and Health Centers Interactive Map (2020). Resource Type: Interactive Map. Description: NCHPH recently launched a new interactive map. This map shows the location of Health Centers, Envision Centers and Jobs Plus sites. EnVision Centers are centralized hubs that provide people living in public housing with resources and support needed to excel. Jobs Plus Sites. The place-based Jobs Plus Initiative program addresses poverty among public housing residents by incentivizing and enabling employment. Health Centers interested in partnering with near Envision Centers and Jobs Plus sites, visit this NCHPH resource and hover over the organization you want to partner with. Contact information will then be displayed in the information box. More Details...

Pharmacy Access Office Hours: Adjusting to Recent 340B Developments (Sept 2020) (2020). Resource Type: Archived Webinar. Description: This office hour provides an overview of recent 340B developments and their accompanying operation issues. More Details...

Influenza Vaccination Technical Assistance Materials for Health Centers Curated by the Flu LEAD (Linkages to End Access Disparities) Team (2020). Resource Type: Publication. Description: The following HRSA document contains technical assistance resources that may be helpful to health centers and other Health Center Program stakeholders interested in supporting clinical and community efforts to increase seasonal influenza vaccination rates. More Details...

NNOHA Teledentistry Workflow (2020). Resource Type: Publication. Description: A sample generic workflow provides an example of how oral health care can be delivered through teledentistry. More Details...

Flu LEAD (Linkages to End Access Disparities) Initiative 2020 Information: A Pilot Project to Increase Influenza Vaccination Coverage among HUD-Assisted Residents (2020). Resource Type: Publication. Description: This NCHPH informational page provides an overview, and resources about the Flu LEAD pilot project directed by the U.S Department of Housing and Urban Development (HUD and the Health Resources and Services Administration (HRSA) to increase influenza vaccination coverage among residents of Public Housing Agencies (PHAs). More Details...

Virtual Outreach and Enrollment Workflow (2020). Resource Type: Publication. Description: This virtual outreach and enrollment workflow lists the overall steps involved with the process. Enrollment occurs year-round as a result of Open Enrollment and Special Enrollment Periods. This tool serves as a guide for enrollment assisters and is a “living” document that can be amended based on individual needs. The circles flow in rotation with the exception of Outreach & In-Reach which is year-round. More Details...

Manager Training for Employee Engagement - Part 2 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 30, 2020 as the second session in this two part series. During this session, April Lewis of Good Connection, Inc. took the audience for a deep dive into the importance of employee engagement efforts and provided insight on how managers can engage their teams. More Details...

Cybersecurity Checklist for Health Center Staff Working Remotely (2020). Resource Type: Publication. Description: This PDF checklist, developed by HITEQ, provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely from the health center. More Details...

Engaging High-Functioning Managers for Retention (2020). Resource Type: E-Learning. Description: In this course you will learn about the fundamental role high-functioning managers play in your health center's retention efforts. High-Functioning Managers is one of the STAR² Center's Core Components for a robust health center workforce. This core component will serve as the driving force for the content presented in this course. More Details...

Consumer Advisory Board Manual (2020). Resource Type: Publication. Description: Special-populations-only health centers are eligible for a waiver of the consumer-majority Board if it meets special efforts to engage consumers. The best way to do this for Health Care for the Homeless health centers is the Consumer Advisory Board (CAB). Championed by the National CAB of the National Health Care for the Homeless Council, this manual includes updated lessons from decades of relevant experience. More Details...

Manager Training for Employee Engagement - Part 1 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 23, 2020 as the first session in this two part series. During this session, April Lewis of Good Connection, Inc. provided an overview of the STAR² Center Manager Training Toolkit and introduced attendees to the "why" behind the toolkit and manager training in health center settings.  More Details...

Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: Webinar hosted by NCHPH. Recording slides and handouts available. More Details...

Telehealth.HHS.gov website (2020). Resource Type: Other. Description: The Telehealth.HHS.gov website provides information about the latest federal efforts to support and promote telehealth services. It was built by the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (HHS). More Details...

Standardized Screening for Veteran Status (2020). Resource Type: Archived Webinar. Description: This webinar highlights an Iowa pilot project between a health center, the state Primary Care Association and the local VA Medical Center. A standardized screening intervention was developed and implemented across the health center organization, resulting in a significant increase of identification of military Veterans within the existing patient base. This improved the health center needs assessment effort as well as a more accurate patient characteristic report to UDS. More Details...

Pharmacy Access Office Hours: Relationship Between Affordability Expectations and BPHC SFSD Requirements for Pharmaceuticals (2020). Resource Type: Archived Webinar. Description: This office hour discusses in depth issues surrounding pharmaceuticals, compliance and sliding fee discounts in relationship to the health center mission. More Details...

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020 (2020). Resource Type: Archived Webinar. Description: This HITEQ Center webinar explored key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. This webinar sought to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection were covered with an emphasis on health center-wide information protection. More Details...

Claims Reimbursement for Testing and Treatment of Uninsured – COVID-19 (English/Spanish) (2020). Resource Type: Publication. Description: This document, authored by FTLF, provides an overview of the Department of Health and Human Services (HHS) Claims Reimbursement for Testing and Treatment to Health Care Providers and Facilities Serving the Uninsured Program. The analysis summarizes key terms and conditions of the Program as applicable for Health Centers. This specific COVID-19 related program is funded through the Provider Relief Fund, authorized in the Coronavirus Aid, Relief and Economic Security (CARES) Act. More Details...

MSAW/Housing Playbook and Risk Mitigation: Samples from Family Health La Clinica, Wisconsin (2020). Resource Type: Template. Description: Three documents from Family Health La Clinica, shared by the Wisconsin PCA. Resources include a Playbook, Risk Mitigation Strategy, and Housing & Workplace Best Practices. More Details...

Utilizing Cost Data to Drive Programmatic Change (2020). Resource Type: Archived Webinar. Description: As the final webinar of this four-part series, we will review the key take-aways from the first three sessions and apply these concepts to several scenarios in which health centers are seeking to understand their costs in an evolving reimbursement environment.  More Details...

Network Resource Guide for Health Center Controlled Networks (HCCNs) (2020). Resource Type: Publication. Description: For more information on the 49 HCCNs funded by HRSA, please visit the Network Resource Guide (NRG). https://networkresourceguide.org/. The NRG provides up-to-date information about HCCNs across the country that are working together to leverage health IT for health centers in ways to improve access to care, enhance quality of care, and achieve cost efficiencies. More Details...

Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). Resource Type: Publication. Description: The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...

The Roadmap to Becoming a Data-Driven Organization ll: Aligning your Data Strategy and Strategic Plan (2020). Resource Type: Archived Webinar. Description: This webinar will discuss how to develop an organizational strategy that focuses on data health centers need to achieve their short term and long term goals. Participants will learn how to utilize data to create a strategic plan by creating models that are used to predict, track and optimize health center outcomes. More Details...

Brief: Leveraging legal services on the Homeless Patient Aligned Care Team (H-PACT) (2020). Resource Type: Publication. Description: This brief highlights the potential for partnership between the legal community and H-PACTs at VAMCs, and profiles MLPs that are successfully tackling the unmet legal needs of Veterans experiencing and at-risk of homelessness through this approach More Details...

Managing Crisis through Resilient Leadership Resource Packet (English/Spanish) (2020). Resource Type: Publication. Description: Health centers are serving on the frontline, providing critical health care services in communities dealing with the coronavirus and COVID-19. During challenging and stressful times, it is normal for leaders to feel off balance. This resource contains six steps designed to access and be a Resilient Leader during turbulent times. More Details...

Developing Cross-Sector Partnerships (2020). Resource Type: Publication. Description: This guide provides health center staff with tools and strategies to initiate, develop, and sustain community partnerships to better serve older adult residents of public housing. Content of this publication was developed through a 4-session learning collaborative launched by the SDOH academy with a small cohort of HRSA-funded health centers, HCCNs, and PCAs. More Details...

Telehealth to Support Primary Care during COVID-19 (2020). Resource Type: Archived Webinar. Description: Sanjeev Arora, MD, discusses how the Project ECHO model is being applied to support primary care providers during this pandemic. Bob Phillips, MD reports on how primary care practitioners are applying emerging telehealth policies and the tough choices practices are making to maintain financial viability with dramatically reduced in-person visits. More Details...

Cost Allocation Methodology for Value-Based Payment Systems (2020). Resource Type: Archived Webinar. Description: To assist health center finance and accounting staff in preparing for the transition from fee-for-service to value-based care, The Delta Center for a Thriving Safety Net is hosting a webinar training series, Understanding Your Costs in an Evolving Payment Environment, facilitated by Capital Link. During our third session, we will begin to put those systems to the test as we explore how your costing challenges could change under a Value-Based Payment reimbursement methodology. More Details...

Patient Confidentiality & COVID-19 (2020). Resource Type: Archived Webinar. Description: In this complimentary webinar, we will review the permitted uses and disclosures of patient information during emergencies under both HIPAA and Part 2 and discuss the most recent updates from OCR and SAMHSA. We will also provide responses to health center’s most frequently asked questions and suggest best practices to ensure on-going compliance during this challenging period. More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part Two (2020). Resource Type: Archived Webinar. Description: The second part of a two-part webinar series will dive deeper into how to determine your sources and uses of funds, the elements of a business plan, and an overview of the variety of capital project financing sources available to health centers, including New Markets Tax Credits. This session will also discuss how health centers can use scenario modeling to strategically manage their capital projects in a changing environment.  More Details...

Telehealth Implications for FQHCs — COVID-19 (2020). Resource Type: Archived Webinar. Description: In this complimentary webinar, we will describe the new telehealth flexibilities in the Appropriations Act and PAL 2020-01, discuss the President's recent national emergency declaration, and explain the broader impact of each on health centers. More Details...

Simulation Exercise: Coronavirus Disease (COVID-19) Training (2020). Resource Type: In Person Training. Description: To support countries’ preparedness effort on the COVID-19 outbreak, WHO`s Department of Health Security and Preparedness has developed a generic COVID-19 tabletop exercise package. The exercise aims to examine and strengthen existing plans, procedures and capabilities to manage an imported case of 2019-nCov and targets the health authorities at the national level. More Details...

Operational considerations for case management of COVID-19 in health facility and community: Interim guidance19March 2020 (2020). Resource Type: Publication. Description: This document is intended for health ministers, health system administrators, and other decision-makers. It is meant to guide the care of COVID-19 patients as the response capacity of health systems is challenged; to ensure that COVID-19 patients can access life-saving treatment, without compromising public health objectives and safety of health workers. More Details...

Oral Health Listening Session Findings — COVID-19 (2020). Resource Type: Publication. Description: NNOHA hosted three oral health listening sessions on health center dental programs' responses to COVID-19. The listening sessions focused on protecting the community and protecting the dental team. The findings of the three listening sessions are provided in this document in addition the webinar recordings. More Details...

Coronavirus Disease 2019 (COVID-19) (CDC) (2020). Resource Type: Publication. Description: This short document discusses how health center boards are exercising their governance duties related to COVID-19. More Details...

Telehealth Essentials Checklist Training Event Recording (2020). Resource Type: Archived Webinar. Description: This free live training event was offered by the Mid-Atlantic Teleheath Resource Center on Wednesday March 18 from noon – 1 PM ET. MATRC walked through a checklist of the essentials health centers need to have in mind (and get into place) to get started on implementing telehealth. More Details...

Infectious Disease Toolkit for CoCs (2020). Resource Type: Publication. Description: Health officials are currently taking steps to prevent the introduction and spread of COVID-19 (“Coronavirus”) into communities across the United States. Housing providers, including organizations that run continuums of care and shelters, as well as the general public, can play an important role in this effort. You have access to many resources on the HUD page, including the Community Planning Development’s Toolkit for Homeless Shelters and Continuum of Care Providers. More Details...

Special COVID-19 Weitzman ECHO Session (2020). Resource Type: Archived Webinar. Description: On Wednesday, March 4, the Weitzman Institute led a special Project ECHO session for clinicians addressing COVID-19. We are making the video recording and slides available free to health centers nationwide. More Details...

The COVID-19 Pandemic Resources and Information: Spanish and English (2020). Resource Type: Other. Description: We at Migrant Clinicians Network have a priority to support both clinicians and the vulnerable patients they serve. MCN continually develops strategies and resources to support health centers, health departments, community groups, and clinicians as they reach out to communities that are often overlooked and give care to patients who might otherwise have nowhere to go. We remain highly concerned for the vulnerable populations that already encounter numerous barriers to health and to care. More Details...

Telephone and Virtual Visits: Operational Considerations (2020). Resource Type: Publication. Description: Tips and scripts for health center organizations to use in conducting telehealth visits with patients. More Details...

Telehealth Workflows (2020). Resource Type: Other. Description: Suggested diagramed workflows for any organization managing patient caseloads via telemedicine. More Details...

Primary Care for Underserved Populations: Navigating Policy to Incorporate Occupational Therapy Into Federally Qualified Health Centers (2020). Resource Type: Publication. Description: Occupational therapy services have the potential to help improve the health and functioning of FQHC patients. Using a FQHC serving American Indian/Alaska Native populations as a case example, we describe how occupational therapy is well suited to help meet the needs of medically underserved populations. We then examine options for integrating occupational therapy into this unique primary care setting, discuss related administrative and policy considerations, and propose possible solutions to identified barriers. More Details...

Preparing Internal Systems for Gathering Cost Data (2020). Resource Type: Archived Webinar. Description: The second webinar in the series will provide insight from a former health center CFO into the ways health centers can set up charts of account, practice management systems, and HR/payroll systems to facilitate an accurate understanding of cost. More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part One (2020). Resource Type: Archived Webinar. Description: We will discuss how to estimate service area demand, workforce needs, and space requirements so you can build a realistic budget. We will also describe how to calculate your debt capacity and measure financial feasibility. More Details...