Quick Finds: Operations

Do School-Based Health Models Expand Your Community Reach? Yes! (2022). Resource Type: Archived Webinar. Description: The National Association of Community Health Centers and the School-Based Health Alliance offered two virtual workshops for health centers on the key elements of providing school-based health care. The workshops included a focus on enhancing school-based partnerships and the unique operational considerations for providing school-based health care. More Details...

Telehealth Office Hours (5/12/22): Tele-Behavioral Health Best Practices for Health Centers Now and Into the Future: Tele-Behavioral Health Best Practices for Health Centers Now and Into the Future (2022). Resource Type: Archived Webinar. Description: In this session, Clinical Psychologist Dr. Jonathan Neufeld will review the best practices for building, operating and sustaining a telebehavioral health practice in an FQHC setting. He will cover strategies for improving etiquette, assessing and mitigating patient risk, and updates on telehealth billing and policies related to the COVID-19 pandemic and public health emergency. More Details...

Finance Office Hours: No Surprises Act: Developing Your Good Faith Estimate (2022). Resource Type: Archived Webinar. Description: Starting January 1, 2022, The No Surprises Act requires all health care providers and facilities to provide uninsured and self-pay patients with a “good faith estimate” of expected charges before a patient receives services. This webinar reviews the regulatory requirements under the No Surprises Act and best practices for implementing the good faith estimate into your health center’s workflow. More Details...

Affordable Connectivity Program Consumer Outreach Toolkit (2022). Resource Type: Toolkit. Description: The Affordable Connectivity Program was created by the FCC to help households struggling to pay for internet service. As part of that effort, the FCC is mobilizing people and organizations to help raise awareness about the ACP. The materials below are available for public use, and you can download and customize them to meet your needs. More Details...

Comprehensive Care: Listening Sessions (2022). Resource Type: Archived Webinar. Description: This webinar discussed strategic initiatives to engage staff across all disciplines in listening sessions and how to utilize this discipline based feedback to create actionable projects to improve discipline specific work flows. More Details...

Eyes on Access: Introduction to Comprehensive Vision Services in Health Centers (2022). Resource Type: Archived Webinar. Description: This is a Part 1 archive of a 2-part webinar series in Spring 2022 that reviewed the interconnection of vision, chronic disease and quality of life. Data substantiating community needs, disparities and barriers was reviewed. This webinar series addresses how health centers can integrate vision services into primary care. More Details...

NTTAP Webinar: Assessing Health Center Readiness to Train Health Professionals (2022). Resource Type: Archived Webinar. Description: This webinar discussed how to use the Readiness to Train Assessment Tool (RTAT™), developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc., to support health centers’ strategic workforce planning through the lens of health professions training (HPT). More Details...

Mobile Clinic Licensing 101 (2022). Resource Type: Archived Webinar. Description: CPCA hosted a webinar training session for licensing a mobile clinic on April 25, 2022. This webinar provides an overview of the following: o Mobile Clinic Definitions o Licensing requirements for a mobile clinic operated by a Primary Care Clinic in California as enforced by the California Department of Public Health (CDPH) o What to expect once you have applied for licensure o Who to contact for updates on the status of your application o Additional considerations, requirements, and best practices for operating a mobile clinic More Details...

NACHC Veterans Interest Group Office Hour (2022). Resource Type: Archived Webinar. Description: This recording is from NACHC's April 14, 2022 all-virtual Veterans Interest Group Office Hour. More Details...

School and Health Center Partnerships (2022). Resource Type: archived webinar. Description: The National Association of Community Health Centers and the School-Based Health Alliance are offering two virtual workshops for health centers on the key elements of providing school-based health care. The workshops include a focus on enhancing school-based partnerships and the unique operational considerations for providing school-based health care. More Details...

Developing a SWOC Analysis (2022). Resource Type: Archived Webinar. Description: In this overview from the March 2022 Advancing Excellence in Sexual and Gender Minority Health Education: A Train-the-Trainer Course, Sarah Mitnick, MBA, provides an introduction to the components of a Strengths, Weaknesses, Opportunities and Challenges (SWOC) analysis and discusses appropriate uses of this type of analysis and direction on how to complete an analysis. More Details...

Integrating Oral Health and Primary Care for Patients with Diabetes (2022). Resource Type: Publication. Description: This promising practice features Horizon Health Care, Inc. in South Dakota. This health center implemented a medical and dental integration program for patients with diabetes while participating in NNOHA\'s Integration of Diabetes and Oral Health Learning Collaborative. More Details...

NNOHA Community Health Center Workforce Survey: Analysis of 2021 Results (2022). Resource Type: Publication. Description: This publication summarizes the findings of the NNOHA 2021 Workforce Survey. The purpose of the survey was to provide information and analysis on dental team member salaries, satisfaction, and recruitment and retention strategies in health centers throughout the country. More Details...

Introduction to the Planning and Financing a Capital Project to Accommodate Integrated Care Learning Collaborative (2022). Resource Type: Archived Webinar. Description: Join Capital Link for an introductory webinar to learn more about our upcoming \"Planning and Financing a Capital Project to Accommodate Integrated Care\" Learning Collaborative and to gain insight on organizational readiness, select financial and operational benchmarks, financial capacity, and how to begin planning for your capital project. Capital Link is launching a fifth year of our capital planning learning collaborative, which provides practical direction and tools for capital project planning, financing, and completing for health centers that anticipate the need for a project in the next one to five years. More Details...

Coding for Pesticide-Related Illness: A Toolkit for Coding for Pesticide-Related Illness: Toxic Effects of Pesticide, Signs and Symptoms of Effects of Pesticides (Acute Effects) (2022). Resource Type: Toolkit. Description: This guide details the ICD-10-CM codes for the toxic effects and the signs and symptoms for pesticide-related illnesses. This information is pulled from the ICD-10-CM Official Guidelines for Coding and Reporting (and other resources). Please refer to the guidelines for additional information. This guide is for educational purposes only and does not constitute medical, healthcare or billing advice. Healthcare providers and billing/coding professionals are advised to seek confirmatory information. This is not an exhaustive list nor does it imply etiology. www.pesticideresources.org/med More Details...

Optimizing People, Place, and Process in Planning Your Facility for Integrated Care (2022). Resource Type: Archived Webinar. Description: This webinar will provide an overview of the most important factors to consider when planning a facility that will accommodate various models of integrated care. Drawing from our publication, “Tools for Creating an Environment that Supports Integration,” released in 2020 and the recently released, “Optimizing People, Place and Process: Resources to Facilitate Integrated Care in FQHCs,” we’ll present guiding principles for creating a place in which integrated care teams can work effectively with each other and the patients they serve. More Details...

Billing, Coding, Documentation & Quality Series, Part II: Treating Substance/Opioid Use Disorders via Medication-Assisted Treatment (MAT) in Community Health (2022). Resource Type: Archived Webinar. Description: This webinar from 1/27/22 outlines the steps needed to effectively document, code, and bill for services including screening for SUD/OUD and providing care during the induction, stabilization, and maintenance phases of MAT. Individual state Medicaid issues are too numerous and will not be specifically referred to on a state-by-state basis. More Details...

Billing, Coding, Documentation & Quality Series, Part I: Top 10 Documentation and Revenue Tips in Community Health (2022). Resource Type: Archived webinar. Description: This session from 1/20/22 provides a review of opportunities for Community Health Centers to improve clinical documentation, professional coding, and medical billing with a focus on the unique CMS rules and regulations for reporting health services to various insurance entities. Significant attention will be paid to how staff can work together to balance clinical and business goals. Webinar content is presented from the perspective of a CMS-approved federally qualified Health Center with a focus on details found within CMS Claims/Benefits Manuals Chapters 9 and 13. More Details...

Statewide Medicaid Benefit for Medical Respite Care: Issues Informing Benefit Design and Implementation (2022). Resource Type: Publication. Description: The Centers for Medicare and Medicaid Services (CMS) have encouraged states to consider how to address social determinants of health in their Medicaid plans. Washington State Health Care Authority recognizes the benefits of a statewide MRC service, and is proposing it as part of Washington State’s Medicaid Transformation Project Section 1115 Demonstration Renewal Request as a health-related service for Apple Health enrollees in both managed care and FFS delivery systems. More Details...

Optimizing People, Place and Process: Resources to Facilitate Integrated Care in Federally Qualified Health Centers (2022). Resource Type: Publication. Description: As the second in a series, this toolkit builds upon the principles and tools presented in Capital Link’s Tools for Creating an Environment that Supports Integration. Ensuring your teams are well equipped by optimizing your current resources will not only improve outcomes today, but inform future strategic initiatives as you plan for service and capital expansion tomorrow. (Released 2022) More Details...

One Community's Collaborative Approach: A Spotlight on Yakima, Washington (2022). Resource Type: Publication. Description: This spotlight interview includes the housing, CoC, and MRC leaders in Yakima, Washington. They describe their MRC program, how it fits within their community’s response to homelessness, their collective approaches to racial equity, and specific ways they have strengthened their system through their collaboration. More Details...

Medical Respite Literature Review: A Update on the Evidence for Medical Respite Care Executive Summary (2022). Resource Type: Publication. Description: The number of medical respite programs has grown substantially in the United States over the past several years, as has the number of research studies and publications exploring this health care service(NIMRC, 2020; Doran et al., 2013). In response to this expansion and subsequent research, a literature review was conducted to: 1) provide an updated and comprehensive overview of existing medical respite programs; 2) identify the need for medical respite programs; and 3) identify the outcomes of medical respite programs and interventions. More Details...

Expanding Options for Health Care Within Homelessness Services: CoC Partnerships with Medical Respite Care Programs (2022). Resource Type: Publication. Description: A brief to improve health care quality and outcomes for people experiencing homelessness during the COVID-19 response by strengthening partnerships between homelessness assistance systems and medical respite care (MRC) providers. This brief features the views of both Continuums of Care (CoCs) and MRC staff about how to best integrate operations at the systemic level, as well as featuring a community spotlight on the CoC-MRC partnership in Yakima, Washington. More Details...

Pharmacy Office Hour: Creating a Pharmacy Assistance Program (PAP) for your CHC (2021). Resource Type: Archived Webinar. Description: Pharmacy Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy. The December Office Hours will revisit an earlier presentation by focusing on creating a Patient Assistant Program (PAP) at health centers. This outlines the processes that need to be established to identify patients, gather information, and track services from submission to reordering. More Details...

Building the Case for Implementing Postgraduate NP Residency and NP/PA Training Programs (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the the drivers and processes of implementing a postgraduate nurse practitioner residency program at your health center, the benefits of implementing a postgraduate residency program, and the residency tracks for Family, Psychiatric/Mental Health, Pediatric, and Adult-Gerontology Nurse Practitioners. We are joined by Charise Corsino, Program Director of the Nurse Practitioner Residency Program, and Nicole Seagriff, Clinical Program Director of the Primary Care Nurse Practitioner Residency Program, from the Community Health Center Inc. More Details...

CMS Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule: Health Center Compliance and Equitable Implementation (2021). Resource Type: Archived Webinar. Description: On November 4, 2021, the Centers for Medicare and Medicaid Services issued the Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule requiring health care workers at Medicare and Medicaid-certified facilities to be vaccinated unless they have approved religious or medical exemptions. Under the Centers for Medicare and Medicaid (CMS), FQHCs are considered a “facility” and will need to comply as a condition for participating in the Medicare and Medicaid program. More Details...

A Community Toolkit for Addressing Health Misinformation (2021). Resource Type: Toolkit. Description: Health center providers have likely encountered patients who were reluctant to receive the COVID-19 vaccine due to false, inaccurate, or misleading information. This resource can help to ensure that people across the country have access to science-based public health guidance as the country continues to confront the pandemic. The toolkit is interactive and collaborative, using simple language and examples to help patients understand and identify misinformation and disinformation. More Details...

Integrated EP And Psychosocial Support Forum For HCs (2021). Resource Type: Archived Webinar. Description: Please join the California Primary Care Association and Americares for a one-day session where community health centers and other health organizations will share their experiences preparing for and navigating through the global COVID-19 pandemic and to learn from strategies their peers used to support staff mental health while dealing with challenges and obstacles. More Details...

Pharmacy Access Office Hour: What’s Your Capture Rate? Tools for Growing Your In-House Pharmacy (2021). Resource Type: Archived webinar. Description: Presenters: David Christian, DPh, Pharmacy Director, Central Virginia Health Services, Inc. Karen Dann, PharmD, Director of Pharmacy, Jericho Community Health Center: Brandon Jones, Health Center Operations & HR Training, NACHC Tim Mallett, RPh, 340B TTA Consultant, NACHC VP of Pharmacy Services, 340Basics Keith Sinay, RPh, Vice President Pharmacy Services, HealthPoint Community Health Center More Details...

The Biden Administration's COVID-19 Vaccine Mandate: Frequently Asked Questions for the HCH Community (2021). Resource Type: Publication. Description: On November 4, the Biden Administration issued two rules to provide further guidance on the COVID-19 vaccine mandate announced in early September. One rule outlines the requirements for health care facilities, while the second rule outlines those for private employers with 100+ employees. The National HCH Council has previously endorsed organizations that issued vaccine mandates, and we are grateful to see these new guidelines announced because they will increase the number of people getting vaccinated. To help with initial planning, below are answers to frequently asked questions for how the new rules will impact the Health Care for the Homeless community. More Details...

Fundamentals of Comprehensive Care (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the core concepts of team-based care and introduce elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. We are joined by Margaret Flinter, Senior Vice President/Clinical Director for Community Health Center, Inc., and both Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, from the Center for Excellence in Primary Care. More Details...

Identifying Outcomes for Medical Respite/ Recuperative Care Programs (2021). Resource Type: Publication. Description: This document is intended to help programs identify specific outcomes and variables that they can feasibly track within their program. More Details...

COVID-19 Employee Vaccine Mandate Operational Resource Guide (2021). Resource Type: Toolkit. Description: This guide assembles resources to help you implement employee vaccine mandates at community health centers. It includes documents debunking myths about the COVID-19 vaccine, sample policy and procedures for employee vaccines, and a guide to recognizing exemptions. This guide includes detailed health center samples that may be utilized to help draft policies and procedures. More Details...

Building the Evidence Base for Medical Respite Care: A Participatory and Inclusive Research Agenda (2021). Resource Type: Publication. Description: The National Institute for Medical Respite Care (NIMRC), a special initiative of the National Health Care for the Homeless Council, planned and implemented a year-long stakeholder engagement project, Identifying Strategies to Engage Medical Respite Care Programs and People Experiencing Homelessness, to explore opportunities for advancing patient-centered outcomes research within the field of MRC. This research agenda is based on the cumulative activities leading to and including a two-day project summit involving various stakeholders (many of whom had lived experience of homelessness) from more than 22 MRC programs and communities nationwide. More Details...

Telehealth Office Hours: Optimizing Telehealth Workflows (2021). Resource Type: Archived Webinar. Description: Join us as we hear from the Telehealth Resource Centers as we discuss new trends in telehealth optimization, funding & reimbursement. We will review the current federal landscape as it relates to Telehealth in addition to highlighting recent trends in telehealth to include hybrid care models. More Details...

Filling the HCH Gap: Case Studies of Non-HCH Health Centers Serving People Experiencing Homelessness (2021). Resource Type: Publication. Description: This publication highlights five health centers that do not have Health Care for the Homeless (HCH) designation but provide excellent services to people experiencing homelessness regardless. More Details...

Collecting Gender Identity Data in EHRs (2021). Resource Type: Archived Webinar. Description: In this talk from the 2021 Advancing Excellence in Transgender Health conference, Chris Grasso and Juwan Campbell discuss the importance of and how to collect gender identity data in EHRs. More Details...

Building Value and Return on Investment in Housing and Health Partnerships Learning Collaborative (2021). Resource Type: Archived Webinar. Description: This learning collaborative from NCHPH and National Nurse-Led Care Consortium (NNCC) will guide health center staff through practical steps to help build value and return on investment in their current health center and housing authority partnerships. More Details...

Aprendizaje Colaborativo de Teleodontología: Guía para el usuario de Teleodontología (2021). Resource Type: Publication. Description: La National Network for Oral Health Access (NNOHA) ha trabajado con centros de salud desde la primavera del 2020 para desarrollar y probar diversas estrategias que presten servicios de salud oral y dental a través de la teleodontología síncrona como una consecuencia de la pandemia de COVID-19. Los centros de salud participantes utilizaron la teleodontología para la priorización de emergencias, pero también descubrieron varias aplicaciones innovadoras en la práctica de teleodontología incluida la prestación de servicios dentales preventivos para niños, la provisión de apoyo en el autocuidado y el establecimiento de metas para la salud oral de los pacientes, así como consultas previas a la cirugía y seguimientos postoperatorios, aumentando así el acceso para poblaciones desatendidas o de acceso difícil. More Details...

The Role of Dental Providers in Vaccine Delivery and Policy Recommendations (2021). Resource Type: Publication. Description: This NNOHA publication describes COVID-19 vaccine delivery strategies developed by health centers in states across the country who are utilizing dental providers for vaccine administration. It also highlights policy opportunities to consider for the future that support medical/dental integration and whole-person care in health centers. More Details...

OSHA’s COVID-19 Emergency Temporary Standard:: Clinical, Operational, and Compliance Impact for Health Centers (2021). Resource Type: Archived Webinar. Description: Please join NACHC and Feldesman Tucker Leifer Fidell, LLP (FTLF) for an overview of the ETS and a discussion on COVID-19 safety precautions that recognize workforce fatigue. NACHC will provide insight on finding the appropriate balance between regulatory requirements and workforce capacity. More Details...

Community-Based Provided Models for PACE (2021). Resource Type: Archived Webinar. Description: This webinar is the third in a series that discusses the PACE program. This session goes into greater detail about the program and partnership opportunities. More Details...

Hot Shots: What’s the Deal with Delta? (2021). Resource Type: Archived Webinar. Description: In conjunction with the U.S. Department of Housing and Urban Development (HUD), NCHPH co-hosted a webinar on how to collaborate with public housing agencies and other community organizations to support safe COVID-19 vaccination, masking, and social distancing practices in your community to help stop the spread of the COVID-19 Delta variant. More Details...

Pharmacy Operations Troubleshooting Guide Topic: Mitigating Manufacturer Actions Impacting 340B Financial Savings to Health Centers (2021). Resource Type: Toolkit. Description: This publication identifies a number of promising practices or actions that health centers can take to mitigate the negative financial impact due to manufacturer actions on health center patients and health center 340B savings. More Details...

Foundations of LGBTQIA+ Health, Part 2: For Non-Clinical Staff (2021). Resource Type: E-Learning. Description: This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for non-clinical staff, including: effective communication with LGBTQIA+ patients and collecting sexual orientation and gender identity data. More Details...

Foundations of LGBTQIA+ Health, Part 2: For Administrators (2021). Resource Type: E-Learning. Description: This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for health care administrators, including: strategies for making health care settings more welcoming for LGBTQIA+ people, and collecting sexual orientation and gender identity data. More Details...

Understanding and Applying SDOH Screening Data to Address Barriers to Health: Webinar (2021). Resource Type: Archived Webinar. Description: Health centers provide high-quality primary and preventive care to diverse populations in special and vulnerable populations in underserved communities. Health centers also provide a host of enabling services – non-clinical services that aim to increase access to health care and improve population health outcomes. The ability to track and evaluate these services is an important tool for health centers to demonstrate their value in addressing patients’ social determinants of health; of equal importance is the ability to make this data actionable in order to address patients’ barriers to access. More Details...

Pharmacy Access Office Hours: Part III - Clinical Pharmacy or Advanced Practice Services in a CHC (2021). Resource Type: Archived Webinar. Description: In this three-part series, experts from El Rio and Holyoke CHCs present on a variety of topics encompassing Clinical Pharmacy or Advanced Practice Services. In the third and final session, on Thursday July 15, experts from El Rio and Holyoke CHCs wrapped up topics encompassing Clinical Pharmacy or Advanced Practice Services. The July session is titled “How do we maintain this momentum" and included highlights on payment and funding, growth and sustainability and layered learning. More Details...

Becoming a Health Center Program Look-Alike (2021). Resource Type: Self-paced learning . Description: This online course is designed to help your health center determine if becoming a Health Center Program Look-Alike is the right path, define the eligibility, application requirements, and timeline for Look-Alike initial designation; and demonstrate organizational and operational readiness in your application. More Details...

Establishing PACE Sites through Health Centers: Financial Considerations (2021). Resource Type: Archived webinar. Description: This webinar will discuss recent capital funding opportunities and financial planning for PACE, address key questions around PACE programs operated by health centers (FTCA, Scope, Organizational Formats, 340B) and introduce-Assessment resources More Details...