Health Center 101 Resources: Quality, Patient Care, and Safety

Quality Improvement Strategies in a Team-Based Care Environment (2023). Resource Type: Archived Webinar. Description: Join us for a webinar on quality improvement in team-based care! Building a quality improvement (QI) infrastructure within team-based care is an organizational strategy that will establish a culture of continuous improvement across departments and improve quality in all domains of performance. Participants will learn about: QI infrastructure Facilitating QI committees Coach training within health centers Faculty will also provide an example of how trained coaches use QI tools to test and implement changes within an organization. More Details...

Safety and Security Series: The Basics (2023). Resource Type: E-Learning. Description: Safety and security are primary issues for both patients and staff of health care for the homeless health centers. It is important for health center staff to understand foundational factors to consider and discuss in order to increase their own personal safety and support the safety and security of their team members and patients. More Details...

Quality Improvement Starter Kit (2020). Resource Type: Toolkit. Description: This resource, developed by AFL Enterprises, includes virtual training resources that can be used to share quality improvement techniques and practices more widely within your health center. More Details...

Advancing Team-Based Care: Enhancing the Role of the Medical Assistant and Nurse through Implementation of Care Management to Improve Chronic Conditions (2022). Resource Type: Archived Webinar. Description: Expert faculty outline the differences between case management, care coordination and complex care management to frame up a discussion on strategies to leverage effective models for both in-person and remote services. Expert faculty discuss the role of the medical assistant and the nurse in care management, as well as how standing orders and delegated orders support this work. This session will discuss how telehealth and remote patient monitoring enhancements can support complex care management for patients with chronic conditions. Participants leave this session with the knowledge and tools to begin or enhance implementation of chronic care management by enhancing the role of the medical assistant, nurse and the technology that supports the clinical care. More Details...

Quality Assessment / Quality Improvement Tool (2022). Resource Type: Publication. Description: This Quality Assessment/Quality Improvement (QA/QI) tool is intended to provide community health centers with guiding questions to assess quality of care related to promotion of healthy relationships and intervention related to intimate partner violence (IPV), human trafficking (HT), and exploitation (E) within their health care delivery. The information is to be used as a benchmark for each health center to engage in ongoing quality improvement efforts. More Details...

Quality Management and Patient-centered Medical Home for Clinical Leaders & their Care Teams: A System-based Approach (2022). Resource Type: Archived Webinar. Description: This webinar will feature two of the national organizations offering PCMH Recognition/Accreditation. The Joint Commission’s (TJC) Primary Care Medical Home (PCMH) program will discuss strategies and tools that support QI. Faculty from the National Committee for Quality Assurance (NCQA) will describe why accessible, team-based primary care practices that understand both their patients’ medical/behavioral needs and their life challenges can conduct more thorough analyses of key performance data and make more informed choices on how and when to intervene to make improvements. More Details...

Quality Improvement Strategies in a Team-Based Care Environment (2022). Resource Type: Archived Webinar. Description: This webinar provides the knowledge and skills for building a quality improvement (QI) infrastructure within team-based care. QI is an organizational strategy that will establish a culture of continuous improvement across departments and improve quality in all domains of performance. Many positions in primary care now require QI training as part of employees\' professional development. More Details...

Optimizing People, Place, and Process in Planning Your Facility for Integrated Care (2022). Resource Type: Archived Webinar. Description: This webinar will provide an overview of the most important factors to consider when planning a facility that will accommodate various models of integrated care. Drawing from our publication, “Tools for Creating an Environment that Supports Integration,” released in 2020 and the recently released, “Optimizing People, Place and Process: Resources to Facilitate Integrated Care in FQHCs,” we’ll present guiding principles for creating a place in which integrated care teams can work effectively with each other and the patients they serve. More Details...

Fundamentals of Comprehensive Care (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the core concepts of team-based care and introduce elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. We are joined by Margaret Flinter, Senior Vice President/Clinical Director for Community Health Center, Inc., and both Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, from the Center for Excellence in Primary Care. More Details...

Agricultural Worker Occupational Health and Safety (2018). Resource Type: Publication . Description: This publication provides a compilation of facts about the occupational health and safety of farmworkers. It includes facts on pesticide exposure, health and sun exposure, hazardous tools and machinery, as well as common occupational injuries and illnesses among farmworkers. More Details...

Enabling Services Case Study: A Focus on Field-Based Services: North Carolina Farmworker Health Program (2020). Resource Type: Publication. Description: This publication is part of a series of case studies that highlight innovative models for providing enabling services to help reduce barriers to care and address social determinants of health. This case study features the North Carolina Farmworker Health Program (NCFHP) efforts to deploy an Outreach Team to provide a myriad of core enabling services to farmworkers in the field, at home, and in migrant camps. The case study highlights innovative models of providing outreach and care in addition to discussing key funding, policy, and market drivers. More Details...

Communicating Safety: English as a Second Language Health and Safety Training Materials (2016). Resource Type: Patient Material. Description: Communicating Safety: A Health and Safety English Learning Curriculum for Immigrant Workers in Agriculture is a health and safety intervention for immigrant workers. This project offers free, OSHA-approved training and educational materials that were developed using English-as-a-Second-Language (ESL) learning activities - pairing dairy safety and health content with relevant vocabulary and English language skills in a culturally and linguistically appropriate context. More Details...

Patients as Care Team Members - Case Study (43655). Resource Type: Publication. Description: In the winter and spring of 2019, the Migrant Clinicians Network (MCN) and the National Nurse-Led Care Consortium (NNCC) hosted a learning collaborative exploring strategies for patient engagement in a health center setting. Throughout MCN and NNCC’s learning collaborative, health center participants discussed two specific tools to engage patients as members of their care teams: the Agency for Healthcare Research and Quality (AHRQ) Be Prepared to Be Engaged tool and Motivational Interviewing. More Details...

Using Non-Billable Staff in Care Teams for Quality Outcomes (2018). Resource Type: Archived Webinar. Description: Non-traditional support staff are critical to a care team and can add efficiencies to workflows for improved patient care. This webinar explores different care team formations with non-billable staff working at the top of their licensure, with special attention on workflows related to pre-visit planning and standing orders. The webinar centers on NCQA 2017 PCMH Standards, specifically the Team-Based Care and Practice Organization concept, which measures how practices provide continuity of care, communicate roles and responsibilities of the medical home to patients/families/caregivers, and organize and train staff to work to the top of their license and provide effective team-based care. More Details...

Safety in the Health Care for the Homeless Settings: Consumer Perceptions and Advice (2016). Resource Type: Publication. Description: Responding to the findings of a recent survey conducted by the HCH National Consumer Advisory Board, this resource provides recommendations for developing physical spaces that promote well-being, considerations for vulnerable populations, and strategies for providing workforce and staff support. More Details...

Quality Improvement Theory Burst: Process Mapping (2016). Resource Type: Archived Webinar. Description: Quality Improvement Training on how to use process mapping in your organization. More Details...

Patient Centered Health Home: New Things are Happening in Health Care! (2016). Resource Type: Publication. Description: In an effort to help health centers educate their patients on the Patient Centered Health Home service delivery model, NCFH has created a tool for patients to learn what they might experience in a health home before, during, and after a visit. In an easy-to-read format, and through the story of Mr. Mendoza, readers learn about the unique features of a patient centered health home. More Details...

Enabling Services at Health Centers: Eliminating Disparities and Improving Quality: Challenges and Opportunities for Health Centers in Collecting Data on Enabling Services (2006). Resource Type: Publication. Description: This report describes a pilot study conducted by AAPCHO and four member health centers. Through this project, a uniform dataset on enabling services was created and a standardized method for collecting data was implemented. The data demonstrates that a high percentage of patients at health centers utilize enabling services (ES), and each user receives more than one ES. The data is able to provide information on the variations in utilization of enabling services and user characteristics at each health center. More Details...