Resource Details

Consumer Engagement Assessment Tool

Year Developed: 2023

Resource Type: Publication.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians Enabling Staff Outreach Staff
Secondary Audience: PCAs

Language(s): English

Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).

Resource Summary: This assessment tool will aid health centers in evaluating their efforts to invite, facilitate, and support consumer input and leadership in the governance of their organizations. For Health Care for the Homeless (HCH) programs within larger FQHC funding structures or public entities, accurate responses to questions about organizational governance and administrative activities may require input from both organizational leadership and HCH program directors. The purpose of these questions is to evaluate how people with lived experience of homelessness are invited into governance, even for programs that are not HCH standalones.

Resource Details: This assessment tool will aid health centers in evaluating their efforts to invite, facilitate, and support consumer input and leadership in the governance of their organizations. For Health Care for the Homeless (HCH) programs within larger FQHC funding structures or public entities, accurate responses to questions about organizational governance and administrative activities may require input from both organizational leadership and HCH program directors. The purpose of these questions is to evaluate how people with lived experience of homelessness are invited into governance, even for programs that are not HCH standalones. After completing the assessment, organizations will receive a summary of their responses, recommendations for valuable consumer engagement practices, and a link to the National Health Care for the Homeless Council’s technical assistance (TA) form to get connected with consumer engagement TA and training. A Consumer is defined as a person who has experienced homelessness and participated in services at a health center. The creation of this assessment tool would not have been possible without the National Consumer Advisory Board Steering Committee, whose members invested hours of work and committed their expertise to its development.

Resource Topic: Operations, , Special and Vulnerable Populations, Health Equity

Resource Subtopic: Administrative Policies, , Community, Health, and Housing Partnerships, Social Determinants of Health (SDOH).

Keywords: Health Care Facilities, Housing, Patient Satisfaction, Persons Experiencing Homelessness, Policies and Procedures, Residents of Public Housing.