Consumer Participation Outreach (CPO) Survey Report
Consumer Perspectives on Behavioral Health and Health Equity
Year Developed: 2022
Resource Type: Publication.Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians Enabling Staff Outreach Staff PCAs
Language(s): English
Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).
Resource Summary: NCAB decided to focus the CPO on understanding how COVID-19 impacted people’s behavioral health and access to behavioral health services, the impact of systemic racism and other discrimination on well-being, and ways to improve access to behavioral health services during the pandemic and recovery. Results of this survey should improve current practices, identify policy changes, and inform training around behavioral health and health equity for health centers.
Resource Details: The Consumer Participation Outreach (CPO) survey is a community-based research project coordinated by National Consumer Advisory Board (NCAB) and National Health Care for the Homeless (HCH) Council staff. In CPOs, NCAB develops the survey topic and tool, trains local consumers to interview other consumers at HCH sites and compiles the results and recommendations. The CPOs aims to engage HCH clients, learn more about their concerns and needs, and provide a platform to voice their thoughts and share their experiences. COVID-19 has had significant impact on people’s well-being and mental health, with folks enduring a variety of stress responses. At the same time, support systems and service provision were disrupted, and people had to find new ways to take care of themselves and their communities. Thus, NCAB decided to focus the CPO on understanding how COVID-19 impacted people’s behavioral health and access to behavioral health services, the impact of systemic racism and other discrimination on well-being, and ways to improve access to behavioral health services during the pandemic and recovery. Results of this survey should improve current practices, identify policy changes, and inform training around behavioral health and health equity for health centers.
Resource Topic: Clinical Issues
Resource Subtopic: Behavioral Health, COVID-19.
Keywords: Communication, Transparency, and Outreach, Community Engagement, Persons Experiencing Homelessness.This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.