Key Resources Identified by the Environmental Scan of Telehealth Technical Assistance Resources

Bridging the Digital Divide: Tactics to Address Patient Barriers to Virtual Care (2021). Resource Type: Publication. Description: Lack of Internet and broadband access prevents some patients from using telehealth and other technology that can support their own health care and getting accurate health care information. In one 2020 study, 42 million Americans lacked adequate access to broadband (high speed internet). As of 2019, about one in five people did not have smartphones, and among low income people nearly one third do not have a smartphone. Rates of computer ownership are not much better. Those patients who do have access to the technology may or may not have the capacity and willingness to use it, depending on past experiences. Some patients aren\'t comfortable with technology, while others don\'t trust it or believe that virtual care is sub-par, despite growing evidence of its benefits. This culminates in a clear digital divide that can hinder the ability for patients to fully engage in their care or take advantage of things like remote patient monitoring, telehealth, mHealth, or patient portal. More Details...

MATRC Vendor Selection Toolkit (2022). Resource Type: Toolkit. Description: In this toolkit MATRC has compiled the insights of experienced telehealth experts to help you identify the steps you should undertake to select the most suitable technologies for your telehealth services. More Details...

Clinical Quality Measures for Eligible Professionals: 2022 Update (2022). Resource Type: Publication. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2022 update for Eligible Professionals (Clinicians). More Details...

Telehealth Taxonomy For FQHC Data Capture (2020). Resource Type: Publication. Description: This guidance document for FQHCs was developed by a Project Team* that included representation by TRCs, NACHC, PCAs and HCCNs. These are what the Project Team considers the “minimum data set” that each individual FQHC should be able to capture with confidence within their data systems. These core data elements were selected within the context of: Potential for impact on quality metrics and reporting, as well as potential for impact on FQHC telehealth reimbursement policies. More Details...

Clinical Quality Measures for Eligible Professionals: 2022 Update (2022). Resource Type: Publication. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2022 update for Eligible Professionals (Clinicians). More Details...

State Telehealth Laws and Medicaid Program Policies, Fall 2022 (2022). Resource Type: Publication. Description: The Center for Connected Health Policy’s (CCHP) Fall 2022 Summary Report of the state telehealth laws and Medicaid program policies provides a summary of the current status of telehealth policy in the states as of October 2022. CCHP provides these bi-annual summary reports in the Spring and Fall each year to provide a snapshot of the progress made in the past six months. CCHP is committed to providing timely policy information that is easy for users to navigate and understand through our Policy Finder. The information for this summary report covers updates in state telehealth policy made between July and early September 2022. More Details...

HHS Issues Guidance on HIPAA and Audio-Only Telehealth (2022). Resource Type: Publication. Description: In June 2022, the U.S. Department of Health and Human Services (HHS), through its Office for Civil Rights (OCR), issued guidance on how covered health care providers and health plans can use remote communication technologies to provide audio-only telehealth services when such communications are conducted in a manner that is consistent with the applicable requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy, Security, and Breach Notification Rules, including when OCR’s Notification of Enforcement Discretion for Telehealth. More Details...

State Telehealth Laws and Medicaid Program Policies, Fall 2022 (2022). Resource Type: Publication. Description: The Center for Connected Health Policy’s (CCHP) Fall 2022 Summary Report of the state telehealth laws and Medicaid program policies provides a summary of the current status of telehealth policy in the states as of October 2022. CCHP provides these bi-annual summary reports in the Spring and Fall each year to provide a snapshot of the progress made in the past six months. CCHP is committed to providing timely policy information that is easy for users to navigate and understand through our Policy Finder. The information for this summary report covers updates in state telehealth policy made between July and early September 2022. More Details...

HHS Issues Guidance on HIPAA and Audio-Only Telehealth (2022). Resource Type: Publication. Description: In June 2022, the U.S. Department of Health and Human Services (HHS), through its Office for Civil Rights (OCR), issued guidance on how covered health care providers and health plans can use remote communication technologies to provide audio-only telehealth services when such communications are conducted in a manner that is consistent with the applicable requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy, Security, and Breach Notification Rules, including when OCR’s Notification of Enforcement Discretion for Telehealth. More Details...

Telehealth Sustainability Worksheet (2022). Resource Type: E-Learning. Description: This worksheet is provided as a basic tool to assist in basic business model development for FQHC/RHC/IHS and is based on the model of purchasing blocks of time by the hour with a specialty care or primary care provide. This tool is to help guide decisions related to contracting with a provider and how selecting a service provider will likely affect sustainability. More Details...

Telehealth Classroom - Online Training Course (2022). Resource Type: E-Learning. Description: This Telehealth Classroom training portal has been developed by the federally funded Northeast Telehealth Resource Center (NETRC), to assist regional stakeholders, including health systems, health centers, providers, and health professions students to successfully implement telehealth. More Details...

NRTRC Telehealth 101 Online Training (2020). Resource Type: E-Learning. Description: Gain practical knowledge with this comprehensive overview. For those new to telehealth or looking for a refresher, this course will provide information on how to create and/or grow telehealth programs. Tools, tips, and lessons learned will be incorporated into the content of the various components of setting up a telemedicine program. A total of 1.75 CME credit hours is available upon course completion. More Details...

Telehealth Sustainability Worksheet (2022). Resource Type: E-Learning. Description: This worksheet is provided as a basic tool to assist in basic business model development for FQHC/RHC/IHS and is based on the model of purchasing blocks of time by the hour with a specialty care or primary care provide. This tool is to help guide decisions related to contracting with a provider and how selecting a service provider will likely affect sustainability. More Details...

Telehealth Classroom - Online Training Course (2022). Resource Type: E-Learning. Description: This Telehealth Classroom training portal has been developed by the federally funded Northeast Telehealth Resource Center (NETRC), to assist regional stakeholders, including health systems, health centers, providers, and health professions students to successfully implement telehealth. More Details...

NRTRC Telehealth 101 Online Training (2020). Resource Type: E-Learning. Description: Gain practical knowledge with this comprehensive overview. For those new to telehealth or looking for a refresher, this course will provide information on how to create and/or grow telehealth programs. Tools, tips, and lessons learned will be incorporated into the content of the various components of setting up a telemedicine program. A total of 1.75 CME credit hours is available upon course completion. More Details...